WestHost was founded in 1998 and acquired by UK2 Group in 2008. The company has been focusing on business needs and now offers a wide service range covering domain registration, web hosting, cloud hosting, reseller hosting, website builder and dedicated servers.
WestHost was once a great company with a large user base over the world, but an accident forced many users to move away. In February, 2010, there was a piece of big news in the hosting industry that an incident in WestHost data center caused terrible downtime.
Due to a mistake in the routine fire system inspection, many hard drives were damaged, which resulted in a long time of service interruption. The company announced a fake reason for the accident dishonestly in the beginning and claimed that their service could go back online in 6 hours. But later, the CEO of UK2 Group explained the causes in detail and stated that the downtime might last for 6 days for some users. For more details, read this article
The company's reaction toward the outage had a very bad influence on its honesty and reputation, thus a large number of users left for other web hosts. The event also forced WestHost to use a new data center. Since then, the uptime of this company has always been controversy. You can find numerous complaints if you read the user reviews on Google carefully.