WestHost Review, Rating & Secret Unveiled 2018

our editors
1 votes 2.00 of 5
Not Recommended
WestHost was founded in 1998 and acquired by UK2 Group in 2008. The company has been focusing on business needs and now offers a wide service range covering domain registration, web hosting, cloud hosting, reseller hosting, website builder and dedicated servers.

WestHost was once a great company with a large user base over the world, but an accident forced many users to move away. In February, 2010, there was a piece of big news in the hosting industry that an incident in WestHost data center caused terrible downtime.

Due to a mistake in the routine fire system inspection, many hard drives were damaged, which resulted in a long time of service interruption. The company announced a fake reason for the accident dishonestly in the beginning and claimed that their service could go back online in 6 hours. But later, the CEO of UK2 Group explained the causes in detail and stated that the downtime might last for 6 days for some users. For more details, read this article on Wikipedia.

The company's reaction toward the outage had a very bad influence on its honesty and reputation, thus a large number of users left for other web hosts. The event also forced WestHost to use a new data center. Since then, the uptime of this company has always been controversy. You can find numerous complaints if you read the user reviews on Google carefully.
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Editorial Review

WestHost Technical Support Review 1.50 of 5

The support channels offered by WestHost include phone, email, support ticket and live chat, which makes it convenient to contact the support team. But in recent years, the quality of WestHost has declined drastically. Now the company does not treat its customers in the same way it did several years ago.

The worst occasion that you can be faced with is that when you contact the support team, you may find the live chat is busy, the phone is offline, and an email reply is made after 24 hours.

WestHost Services and Plans 3.50 of 5

WestHost puts much emphasis on shared hosting, cloud hosting and dedicated servers. Each kind of service includes several plans to ensure enough scalability.

Shared hosting covers 3 plans named as Personal Hosting, Preferred Hosting and Business Hosting. The prices for them start from $4/mo, $8/mo and $12/mo respectively. Personal includes the most limited resources: 50 GB disk space, 1000 GB bandwidth, and 1 database. Only 1 website is allowed to host with this plan. cPanel is available in all plans.

Cloud hosting splits into 3 plans, too. Burst, Storm and Monsoon are priced from $50/mo, $100/mo and $150/mo respectively. The minimum resources included in the plans are 1128 MB RAM, 1.2 GHz CPU, 20 GB disk storage and 500 GB bandwidth. The maximum storage of a cloud server is 90 GB.

Dedicated hosting covers 2 types of dedicated servers: unmanaged servers and managed servers. The prices range from $95/mo to $430/mo, varying much depending on the processor and server resources.

WestHost Data Center and Uptime 1.50 of 5

WestHost uses a Tier-3 data center which is expected to deliver 99.98% uptime for hosted websites. According to WestHost, the data center, located in Salt Lake City, Utah, features redundant power sources, multiple network carriers and on-site technicians.

The company guarantees 99.9% uptime for all services. The uptime calculation excludes scheduled maintenance, backbone failures and the service interruption caused by other third-party services. It seems that WestHost is quite confident, but in the past 4 years, the company received numerous criticism for lots of downtime. According to our statistics collected from over 100 user reviews in hosting forums like WebHostingTalk.com, WestHost receives less than 2 scores out of 5 in uptime.

Many users have come across the embarrassment that when they asked the support team about the frequent downtime, they were told that they had hit the resource limit and needed an upgrade. But none of them had received a notice in advance asking them to upgrade their plan.

WestHost Money Back Guarantee 2.00 of 5

WestHost guarantees that they would refund customers in the first 30 days after signing up if there is any dissatisfaction. Note that the refund guarantee applies to shared hosting plans only. Neither of the other services is refundable, including domain registration, cloud hosting, reseller hosting, dedicated servers and SSL certificates. The company does not specify whether they will deduct setup fees, cancellation fees or cPanel license fee in the refund.

WestHost also makes a promise of 100% lifetime satisfaction, which now seems just like a boasting. The dissatisfactions of their users have proved everything.