Web.com Review, Rating & Secret Unveiled 2016

our editors
8 votes 2.50 of 5
Web.com is a high-profile company who claims to offer a full range of web solutions including online marketing, site building and web hosting to help small businesses succeed online. The company was part of the Web.com Group which was listed on NASDAQ in 2005.

With rich hosting experience and huge investments, Web.com is supposed to deliver satisfying services to customers worldwide. However, when we searched online, we noticed a mixed attitude towards this company and realized it might not as good as it claimed to be. Then we decide to find the truth about Web.com by studying its web hosting services.

The company offers three Unix hosting plans named as Essential Hosting, Professional Hosting and Premium Hosting, each starting from $9.96/mo, $13.29/mo and $29.13/mo. Note that such prices are valid with annual plans only and no discounts are available. Frankly speaking, the prices are not competitive at all since a lot of companies price their basic plans around $5/mo. Then what’s in it for customers willing to pay the price? The following details may provide you an answer.
Web.com Coupon - exclusive offer

The exclusive and secret Web.com offer - No Discount, from $9.96/mo

Editorial Review

Web.com Speed Review 2.50 of 5

Hosts who talk the talk sometimes walk the walk but often times do not walk at all. It’s hard to tell which type Web.com belongs to. The official website of the company does not show us the features of its data center or what efforts it has made to guarantee fast loading speed. Nor does it tell us how fast it can be. Is the company too shy to let us know such stuffs? Not really.

After hard searching, we finally got a piece of accountable information saying that Web.com Group has eight data centers supporting Web.com and the web brands it owns. Practically speaking, Web.com may not have its own data center at all. And you really should know what other web brands are. They are Network Solutions, Register.com, NameSecure, Leads.com...all controversial names in the hosting industry.

Web.com Reliability Review 3.00 of 5

Again, Web.com does not release any information on the quality and quantity of its servers. But it promises 99.99% uptime for Unix customers. How can they possibly make it? Well, it all depends on a tricky uptime calculation method. The company excludes scheduled system maintenance from uptime calculation as well as events caused by third parties or beyond its control. Thus, it is hard for customers to tell an excuse from an explanation if downtime happens.

We have collected 41 verified customer reviews this year. Half of them gave only one star, which is the lowest score, to Web.com uptime. Most of them report to constantly suffer from server problems and they kindly warn people to stay away from Web.com.

Web.com Feature Review 2.00 of 5

The three Web.com plans differ from one another in terms of disk space, directory pointers, and the number of email accounts, FTP accounts and MySQL databases. For example, the Essential Hosting plan comes with 300 GB disk space, 3 directory pointers, 100 email accounts, 5 GB email storage, 25 FTP accounts and 25 MySQL databases while the Professional Hosting plan includes 500 GB disk space, 5 directory pointers, 500 email accounts, 25 GB email storage, 50 FTP accounts, and 50 MySQL databases.

The rest are all similarities – all plans offer a free domain name for one year, unlimited data transfer, 100 domain pointers, 3 Email Alias, 1 auto responder, IMAP, phpMyAdmin and Cron Jobs. Besides, all plans are included with web development features such as Ruby on Rails, PHP 5, Zend Libraries, Perl, Python and JSP. These features are good but not outstanding. The biggest problem is the lack of cPanel, which will bring much inconvenience to users.

Web.com Technical Support Review 2.00 of 5

It is a pity that Web.com does not offer chat support, which is an efficient support channel, to its users. It offers general customer service via phone and email only. As far as we are concerned, customers are not very satisfied with Web.com technical support.

Some customers report to be talked into purchasing Web.com premium support; some say that it takes Web.com technicians a long time to respond with not the most helpful answer; and one guy was even put on music hold before he could say another word when he stated his intention to cancel his account.