VidaHost Review, Rating & Secret Unveiled 2017

VidaHost
our editors
1 votes 2.50 of 5
Not Recommended
If you're questioning whether VidaHost is a right choice, you will find an exact answer by reading this review. VidaHost is a UK-based hosting provider who extends its business scope into cloud hosting, VPS, domain registration, SSL certificates, and so on. With over 10 years' experience, it has served more than 70,000 website owners.

Though experience and user base can work as evaluated factors, a good web host should also do a good job in all the aspects including pricing, feature, reliability, performance, as well as customer service. It means that you should spend much time in searching for related information on your own. Therefore, we have made a rating table containing these aspects for the sake of saving your time.
Editorial Review

VidaHost Feature Review 2.00 of 5

The four plans are featured with free domain name, unlimited FTP accounts, daily backups, Let's Encrypt support, SSH Access, and more. Enabling you to easily tell one from the others, we have listed out the basic features inside them.
  • Starter Plan is packed with 2 GB disk space, 25 GB bandwidth, 6 hosted domains, and 25 mailboxes.
  • Medium Plan is packed with 10 GB disk space, 50 GB bandwidth, 16 hosted domains, and 100 mailboxes.
  • Medium Plan is packed with 20 GB disk space, 100 GB bandwidth, 21 hosted domains, and 500 mailboxes.
  • Medium Plan is packed with unlimited disk space, unlimited bandwidth, 100 hosted domains, and unlimited mailboxes.
As a whole, the features are limited. During our survey, we also find that you are required to pay $62.16/yr for MS SQL databases unless you choose Unlimited Plan and $48.48/yr for SSL certificates. The hosting solutions are not budget-friendly at all. In the following texts, we will see if the VidaHost hosting service is qualified.

VidaHost Technical Support Review 2.00 of 5

In terms of the support methods, it is considerate for VidaHost to be in support for live chat, phone, and email. However, VidaHost also sets time limitation for two of them. Read the following list to get the detailed information.
  • Live Chat: 9am - 8pm
  • Toll-free Phone: 7am – Midnight
  • Ticket & Email Support: 24/7
Claiming to provide friendly support, VidaHost fails to fulfill the promise of treating customers seriously. Some users revealed that the team members seemed to have no idea what they are doing and care even less despite being told of the great loss of revenue due to their incompetence. Ridiculously, a user was even banned for a month from the support forum just for asking too many questions. Therefore, the support team still lacks professionalism and friendly attitude.

VidaHost Review on Plans & Pricing 4.50 of 5

A piece of good news for you is that four hosting solutions are designed for websites of all shapes and sizes. As your business grows, you are allowed to scale your plan directly from the control panel at any time.

The hosting solutions include Starter Plan, Medium Plan, Advanced Plan, and Unlimited Plan, among which Medium is the most popular choice. The prices of them start at $3.7/mo, $7.45/mo, $12.4/mo, and $24.85/mo respectively. However, you can cut your budget by subscribing a 1/2-year plan because you can get 2/4 month(s) free accordingly. For example, you only need to pay $36.00/yr for Starter.

Since all the hosting plans come with a 60-day money back guarantee, you will get no-question full refund during the period if for any reason you regret to go with VidaHost and choose not to stick with your plan.

VidaHost Review on Reliability & Performance 2.00 of 5

In order to improve latency and increase redundancy, VidaHost expanded its network to include multiple business locations across the world. At present, it runs the servers in 3 data centers which are located in Greater London and Singapore. Besides, all the data centers have been equipped with advanced power supply, cooling system, fire suppression, and security guard.

Holding high expectations for VidaHost, we dug into details by a monitoring tool and collecting the feedbacks from the verified users. Our monitoring in below chart tells that VidaHost still needs to make more efforts to achieve the goal of 99.9% uptime and a fast speed.

Averagely, the uptime is less than 99% and the server response time is over 1000ms. In accordance with our monitoring, the real users also complain a lot about the downtime and slow speed.

VidaHost Uptime

VidaHost Speed

Alternatives 5.00 of 5

After our in-depth review, we have not found any reason for you to purchase a hosting package from VidaHost. In the future, all the weaknesses will lead to endless troubles for you. The best way to avoid that is to stay away from this web host especially under the situation that you can select one from many outstanding Linux hosting providers to take place of VidaHost.

In our experience, we make the below recommendations who have earned reputation in the world of hosting. You can have a reference to the table then make a choice to best meet your requirements.