Velcom Review, Rating & Secret Unveiled 2016

our editors
1 votes 2.00 of 5
Not Recommended
Velcom, founded in 1997, is a Canadian web host having its headquarter in Brampton. During the past years, this company has been providing a series of hosting services, including shared (they call it virtual) hosting, reseller hosting, VPS hosting, and dedicated servers targeted towards individuals and small-to-medium businesses.

The company claims to include a huge list of features within its hosting plans to make sure that users can get what they need at low rates. Also, it professes that their network was designed to ensure the best hosting reliability and performance.

Despite these proclamations, Velcom has not succeeded in topping the list of many authoritative hosting review sites or earning itself a good reputation in the whole community. So far, it has only hosted roughly 2,500 domains on a global scale.

According to our surveys and users' feedback, the company has many shortcomings in the cost-effectiveness, refund policy, ease of use, performance, and support. Check the following sections for more detailed explanations.
Editorial Review

Velcom Speed Review 2.00 of 5

When evaluating the speed of a web host, we usually investigate on its data centers, servers, and other infrastructures to see whether it has a good foundation for guaranteeing peak performance. With Velcom, however, we have found no explicit information on these aspects but a self-congratulatory statement going like "Our network is designed to handle the most demanding webmasters".

In this case, we have personally signed up the company to host one of our WordPress-powered sites from September 2015. Based on the monitoring results, Velcom does not perform well in regard to loading speed. As you can see from the screen capture below, it takes nearly 1080ms for server responses, which is far from satisfying compared to the industry-standard 400ms.

Velcom Server Response Speed

Velcom Reliability Review 1.50 of 5

With years of hosting experience, Velcom labels itself as a reliable hosting provider that can ensure no single point of failure within its network and no overloading on the servers. Also, it claims to have multiple 1000mbps transit connections with some NY Metro area's providers for maximizing the hosting reliability.

As many other web hosts do, it guarantees that users' websites will be up at least 99.9% of the time. The reality, however, conflicts with this sweet promise. As many webmasters have reported, there were frequent downtime issues happened to their websites, making it difficult for them to focus on the online businesses.

The same case goes with us. During the past month, our site was down almost every day due to unknown reasons. In addition, according to the monitoring statistics we got, Velcom has only delivered an average of 97.87% uptime in the past thirty days.

Velcom Technical Support Review 1.50 of 5

Velcom offers 24x7 technical support, promising that whenever you have come across some questions or unclear points about their hosting services or other aspects, you can contact the support team to get professional assistance. Also, it provides most of the common support channels like phone, live chat, email, ticket, and knowledgebase.

Nevertheless, these promises are turned out to be empty again in the real world. By sincere reviews of verified users, Velcom technical support is nearly non-existent. As those users have noted, they did try to contact the company's support staff when things went wrong. However, they received either no response or unsatisfying solutions.

What makes things even worse is that Velcom knowledgebase contains no guide, tutorial, or even FAO. In this case, you can not expect the company to provide any helpful resources when you need to troubleshoot and solve issues for yourself.

Velcom Review on Hosting Plans 2.00 of 5

As we've mentioned above, Velcom provides various hosting services to cover the needs of different users. For brevity purpose, we will focus on the company's most popular service type, namely, shared hosting, to evaluate its affordability.

The company splits its shared hosting package into three plans, including Easy Set, Featured Set, and All Set. In regular cases, Velcom prices these plans from $6.95/mo to $11.95/mo for monthly billing terms. For those who sign a 36-month contract with it, however, the company provides some discounts, cutting the prices to $3.95/mo, $5.95/mo, and $10.95/mo in respective.

Taken as a whole, the hosting services of Velcom are affordable. However, for those who want to narrow their budgets as much as possible or those who prefer a short hosting contract, this company may not be an ideal choice.

Velcom Review on Feature Offerings 2.00 of 5

Within the three hosting plans, Velcom promises to include abundant server resources and almost all the basic features to support your online success. However, after checking its technical details in a thorough manner, we have found the following limitations.
  • Velcom offers a web-based control panel instead of cPanel, Plesk, or any other modern choices for users to manage their websites and accounts. To be frank, this control panel is not competitive regarding ease-of-use.
  • Despite the fact that this company provides a free site builder and setup, it lacks some common free extras like marketing credits, site migration services, and so on.
  • It is true that the company provides a 45-day money back guarantee, which is even longer than the industry average 30 days. However, many webmasters have reflected that it is hard to get each penny back with Velcom even if you cancel your account within the period specified.

Better Choices to Velcom 5.00 of 5

From the in-depth Velcom review, this company is by no means a worth-trying option for shared and other hosting services. Therefore, we recommend you the following better alternatives. Widely honored as the best web hosts, these companies are able to provide you budget-friendly hosting services along with excellent performance and responsive technical support.