Hosting Tutorial & Guide

Site5 VS InMotion Hosting on Shared Hosting Services

updated on Dec 29, 2015
Site5 VS InMotion Hosting on Shared Hosting Services Site5 and InMotion have been competing for over 10 years. With thousands of users under management, they both offer a great variety of hosting services which cover shared hosting, VPS, dedicated servers, etc.

As this comparison aims at figuring out which web host is the better option for beginners, individual bloggers and small businesses, the service that is analyzed and compared is the shared hosting offered by the two companies. Monitoring statistics, user reviews and real trials are all the resources that we use when deciding the service value.

To make the comparison easier to understand, please take a look at the ratings below before reading any detail.

RatingSite5InMotion Hosting
Pricing
Features
Uptime
Speed
Support
Learn MoreSite5 ReviewInMotion Review

Shared Hosting Comparison on Cost-Effectiveness

To evaluate the cost-effectiveness comprehensively, we have taken the prices, extras, refund policies and hosting features into consideration. As a result, InMotion does a better job by delivering higher value at an affordable price.

Pricing

Both Site5 and InMotion offer 3 shared hosting plans, but they differ a little in the pricing.

The prices of Site5 plans start from $4.95/mo, $8.95/mo and $11.95/mo. These low prices are valid for 2-year billing, and the cost increases as the billing cycle shortens. For example, if you buy the cheapest hostBasic plan and choose the semi-annual term, you have to pay $6.5/mo. Currently, we do not see any valid coupon for extra discounts.

InMotion plans are priced from $7.99/mo, $9.99/mo and $15.99/mo. The regular prices are a little higher than those of Site5 plans. However, InMotion is now allowing up to 56% discounts that cut the prices to $3.49/mo, $4.49/mo and $7.49/mo. The discounts are available for all subscriptions made with the promotion link below.

InMotion Promotional Link Activation

You may now feel confused when faced with these prices and find it hard to decide which is better. However, we have to mention that InMotion offers a number of extras for free in all their plans, including:
  • $250 advertising credits.
  • Free premium websites with free templates and marketing content.
  • Free website transfers.

Refund guarantee

InMotion doubles the refund period of Site5. The former allows customers to request a full refund within 90 days, while the latter promises 45 days. Both web hosts are considerate, but InMotion has met an industry-leading standard in this aspect. The longer the refund guarantee is, the lower the risk will be.

Shared hosting features

Trying to cater to most users' demands, Site5 and InMotion provide almost all features that are commonly used for website building and management, and they also keep completing their feature list.

There are many features included in both web hosts' shared hosting plans. The important ones are:
  • cPanel web hosting control panel, and Softaculous installer which supports over 300 scripts.
  • Multiple programming languages including PHP, Ruby on Rails, Python, Perl and SSI.
  • Various security features including SFTP, shared SSL, daily backups, and SSH.
  • Multiple analytics tools.
Although there are so many similarities, differences still exist. To guarantee a better understanding, we have selected Site5 hostBasic and InMotion Launch for the comparison on feature.

FeaturesSite5InMotion Hosting
PlanhostBasicLaunch
Disk StorageUnlimitedUnlimited
BandwidthUnlimitedUnlimited
Hosted Domain(s)12
Email AccountsUnlimitedUnlimited
MySQL
PostgreSQL
Google Apps Integration
SSDs
Regular Price$4.95/mo$7.99/mo
DiscountN/A56%
Discounted Price$4.95/mo$3.49/mo
How to Claim-Link Activation


You can see from the table that Launch is more valuable and worth purchasing although its regular price is higher. It supports more features, and allows users to host 2 domains at one time.

Which Can Deliver the Better Performance?

When judging from the records of the two web hosts' uptime and server response speed, InMotion is the much better option for shared hosting. You can see the records and the analyses of the data center and network infrastructure in below.

Uptime

Both Site5 and InMotion do well in uptime although the latter has achieved a little better results in our monitoring. According to the information available, the two web hosts can guarantee the reliability of their services by:
  • Using data centers equipped with a high level of power redundancy and physical security.
  • Building a network infrastructure which features high-quality network cores and multiple bandwidth providers.
  • Utilizing reliable servers with no overloading.
  • Assigning a dedicated management team to make sure the performance of servers and networks.
The small difference is that Site5 partners with third-party providers for data center services while InMotion builds their own data centers on the east and west coast.

As the two web hosts promise 99.9% uptime, they have reached the figure in most months in 2015. Our monitoring statistics reflect that Site5 delivered an average of 99.91% uptime in the whole year of 2015 while InMotion delivered 99.95%.

Now read InMotion records to get more information.

Hosting speed

Regarding the hosting speed, InMotion is among the fastest web hosting providers but Site5 is not. After careful analyses, we found there are several reasons for this fact, including:
  • InMotion data centers are placed with 100% Dell servers designed with high performance.
  • All the Dell servers use SSDs which further speed up the serving of data.
  • The physical locations of the data centers – the west coast and east coast of the US – guarantee fast speed for most users around the country.
  • InMotion has full control over all facilities so that the management team can make the quickest possible responses to network and server issues.
In fact, Site5 offers over 20 data center locations for shared hosting users, but the quality of the facilities varies depending on the collocation providers. Besides, if you choose any location other than Dallas, TX, you have to pay a minimum of $1 more hosting fee per month.

InMotion is more than 60% faster than Site5 no matter in server responses or page loads. Below are the records of InMotion.

How About Their Technical Support?

Both web hosts are responsive in general support, but InMotion wins in the community support and the abundant resources in the support center.

Support methods

Site5 and InMotion provide the same communication channels for customers to get assistance easily at any time. These include email, ticket system, live chat, and phone. The minor difference is that InMotion offers 24x7 support through all channels, while Site5 limits the phone support time to 10am-6pm EST Monday to Friday.

Responsiveness

The support teams of both companies are responsive, much faster than the average standard in the industry. Tickets are replied within 2 hours, and phones are picked up within 2 minutes.

What InMotion wins its competitor is that all questions in the community, either asked by customers or non-customers, are properly answered in minutes until the consulter resolves the problem. The company's support team is the kindliest we have seen.

Ready-to-use resources

InMotion is better in this aspect with no doubt. Although Site5 offers a general knowledgebase and a Q&A section, InMotion has gone several steps further by supplying well-sorted education channels, video tutorials, hosting tools, and more. The company provides one of the largest online resources for beginners to get started.

Which Is the Better Shared Hosting Option?

Have you got your answer in your mind after reading the comparison above? Judging from our experiences, InMotion has clear edges over the other in performance and cost-effectiveness, so we would recommend the shared hosting plans offered by this web host more. The customer satisfaction rate displayed below should give you more faith for trusting InMotion as your hosting provider.