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NameCheap VS GoDaddy on Web Hosting Service Quality

updated on Oct 13, 2016
NameCheap VS GoDaddy on Web Hosting Service Quality NameCheap and GoDaddy are well-known domain registrars trusted by clients worldwide. As both of them offer web hosting services at the same time, there comes the puzzlement that which company is better in this aspect.

To remove the trouble and to make the service quality clear, we have independently reviewed the 2 companies' shared hosting packages for more than 3 months and collected a large amount of useful information. Based on that, we have given ratings on some of the most important factors. Read statistics in the following table.

RatingNameCheapGoDaddy
Plan in ComparisonValueEconomy
Price
Feature
Loading Speed
Uptime
Support
Customer Reviews022
Customer RatingN/A
Recommended
Read MoreNameCheap ReviewGoDaddy Review

Plan & Price

Price Currently, NameCheap has 4 shared hosting plans named Value, Professional, Ultimate and Business Expert which are priced from $2.95/mo to $22.98/mo. The primary Value plan is priced at $2.95/mo, $3.48/mo and $3.98/mo for the 3/2/1 year(s)' billing. However, unlike the other 4 plans, this one does not come with short-term 1/3/6 months' billing cycle.

Another limitation is that the money-back period is guaranteed to be only 14 days, which is a little bit short, honestly. In addition, none of the packages includes free domain or marketing credits.

GoDaddy has 3 shared plans named Economy, Deluxe and Ultimate. Priced at $6.99/mo, $8.99/mo and $14.99/mo regularly, the plans are now available at $4.99/mo, $5.99/mo and $7.99/mo for all billing cycles except for the 1-month one which requires the regular price. A free domain name is contained in annual plans, and a 30-day money back guarantee is included in all the plans.

Feature

According to our review, the basic plans from both NameCheap and GoDaddy are given limitations in the amount of disk space and the number of the hosted websites, databases, email accounts, etc. However, the highlight is that both the 2 companies utilize cPanel as control panel, which offers an easy way for account and website management.

Below is a comparison table listing the main features offered by the 2 companies. Due to the similarity in the current price, the Value plan from NameCheap and the Economy plan from GoDaddy are chosen to compare. Besides, to make the comparison more comprehensive, we also display the features offered by InMotion, a rich-featured web host, for your understanding.

FeatureNameCheapGoDaddyInMotion
Plan in ComparisonValueEconomyLaunch
Free Domain
Disk Space25 GB100 GBUnlimited
BandwidthUnlimitedUnlimitedUnlimited
Hosted Domains512
Email Addresses50100Unlimited
PostgreSQL
PHP 5
Ruby on Rails
Control PanelcPanelcPanelcPanel
1-Click Installer
Money-Back Guarantee14 Days30 Days90 Days
Email Support
Phone Support
Live Chat Support
Price for 1-Year Billing$3.98/mo$4.99/mo$3.99/mo
How to Claim--Link Activation

Uptime & Speed

Both of NameCheap and GoDaddy offer the guarantee of 99.9% uptime to all the shared hosting customers and promise a reliable platform that is able to keep all the hosted websites online. To find whether the statement is true with them, we have been hosting a sample site with both companies and keep monitoring the uptime. The results are really good. The monitoring results of the past 30 days are as following.
  • NameCheap: Averages 99.91%.
  • GoDaddy: Averages 99.93%.
However, the favorable situation does not come with our monitoring on the server response speed. Despite the use of CloudLinux OS and CloudFlare CDN, NameCheap takes an average of 547ms to respond, which only reaches the average instead of being highly satisfactory. Even though, our statistics show that the company is still approximately 30% faster than its competitor. Actually, the slow speed has kept being a problem of GoDaddy for years.

Read the following chart for detailed GoDaddy server response time in the past 30 days.

Technical Support

Technical Support The similarity of the 2 companies in this aspect is that they both offer free 24x7 email support which is responsive and helpful. Owning a professional support team with rich experience, they are able to give customers prompt and accurate solutions.

Besides, NameCheap also provides support via live chat, a convenient way for instant solutions, while this company does not give the same support for phone. On the other hand, GoDaddy allows customers to ask for help via phone, but there is no live chat available.

Conclusion

Due to nearly the same limitations in feature, speed and technical support, we personally do not think the 2 companies are good choices, especially for hosting ecommerce websites which have strict requirements on performance.

In case that you are searching for a reliable web host to build a good online presence, we recommend the following companies which have rich features, good uptime, fast speed, responsive technical support via phone, live chat and email, and a long refund period. Besides, all of them are recommended not only at this site, but also some other leading review sites like HowsHost.