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NameCheap VS GoDaddy on Web Hosting Service Quality

updated on Sep 20, 2017
NameCheap VS GoDaddy on Web Hosting Service Quality NameCheap and GoDaddy are well-known domain registrars trusted by clients worldwide. As both of them offer web hosting services at the same time, there comes the puzzlement that which company is better in this aspect.

To remove the trouble and to make the service quality clear, we have independently reviewed the 2 companies' shared hosting packages for more than 3 months and collected a large amount of useful information. Based on that, we have given ratings on some of the most important factors. Read statistics in the following table.

RatingNameCheapGoDaddy
Plan in ComparisonValueEconomy
Price
Feature
Loading Speed
Uptime
Support
Customer Reviews022
Customer RatingN/A
Recommended
Read MoreNameCheap ReviewGoDaddy Review

Plan & Price - NameCheap Is Cheaper

Price Currently, NameCheap has 4 shared hosting plans named Value, Professional, Ultimate and Business SSD which are priced from $0.82/mo to $17.98/mo. The primary Value plan is priced at $0.28/mo for the first year. After that, you will be charged with the renewal price of $3.24/mo. Note that their first three plans only allow the 1-year billing. But the Business SSD plan allows you to choose the 1-month billing, 6-month billing and 1-year billing based on your budgets.

However, their money-back period is guaranteed to be only 14 days, which is a little bit short, honestly. In addition, none of their packages includes free domain or marketing credits.

GoDaddy has 3 shared plans named Economy, Deluxe and Ultimate. Priced at $7.99/mo, $10.99/mo and $16.99/mo regularly, the plans are now available at $3.49/mo, $4.99/mo and $7.99/mo for all billing cycles except for the 1-month one which requires the regular price. A free domain name is contained in annual plans, and a 30-day money back guarantee is included in all the plans.

It is clear that NameCheap charges lower than GoDaddy especially for the newbies who are looking for the simple and basic plans. However, the refund policy of NameCheap is a huge drawback of this web host.

Feature - GoDaddy Offers More

According to our review, the basic plans from both NameCheap and GoDaddy are given limitations in the amount of disk space and the number of the hosted websites, databases, email accounts, etc. However, the highlight is that both the 2 companies utilize cPanel as control panel, which offers an easy way for account and website management.

Below is a comparison table listing the main features offered by the 2 companies. Due to the similarity in the current price, the Value plan from NameCheap and the Economy plan from GoDaddy are chosen to compare. Besides, to make the comparison more comprehensive, we also display the features offered by InMotion, a rich-featured web host, for your understanding.

FeatureNameCheapGoDaddyInMotion
Plan in ComparisonValueEconomyLaunch
Free Domain
Disk Space20 GB100 GBUnlimited
BandwidthUnlimitedUnlimitedUnlimited
Hosted Domains512
Email Addresses50100Unlimited
PostgreSQL
PHP 7
Ads Credits
SSD Support
Ruby on Rails
Control PanelcPanelcPanelcPanel
1-Click Installer
Money-Back Guarantee14 Days30 Days90 Days
Email Support
Phone Support
Live Chat Support
How to Claim--Link Activation


Here, we can conclude that both NameCheap and GoDaddy provide all the basic hosting features so that you can
  • Showcase a large sum of web contents and afford massive monthly visits with sufficient server resources.
  • Set up and run your website using the automatic script installer and cPanel.
  • Safeguard your website with the security related technologies, such as SSL, SSH, backup, WHOIS Guard and many more.
  • Make the further configurations with the latest advanced programming languages.
  • Mange your email sending with plenty of email accounts and storage.
  • And many more

However, based on the chart, you can easily know that both of them have the drawbacks when it comes to the feature offering.
  • NameCheap - short money back guarantee, no free domain, no ads credits and no free phone support.
  • GoDaddy - no SSD support.

Uptime & Speed - Both Not Good

Both of NameCheap and GoDaddy offer the guarantee of 99.9% uptime to all the shared hosting customers and promise a reliable platform that is able to keep all the hosted websites online. To find whether the statement is true with them, we have been hosting two sample sites byboth companies and keep monitoring the uptime. The results are really good. The monitoring results of the past 30 days are as following.
  • NameCheap: Averages 99.93%.
  • GoDaddy: Averages 99.93%.

However, the favorable situation does not come with our monitoring on the server response speed. Despite the use of CloudLinux OS and CloudFlare CDN, NameCheap takes an average of 547ms to respond, which only reaches the average instead of being highly satisfactory. Even though, our statistics show that the company is still approximately 30% faster than GoDaddy. Actually, the slow speed has kept being a problem of GoDaddy for years.

Read the following chart for detailed GoDaddy and NameCheap server response time in the past 30 days.

Technical Support

Technical Support The similarity of the 2 companies in this aspect is that they both offer free 24x7 email support which is responsive and helpful. Owning a professional support team with rich experience, they are able to give customers prompt and accurate solutions.

Besides, NameCheap also provides support via live chat, a convenient way for instant solutions, while this company does not give the same support for phone. On the other hand, GoDaddy allows customers to ask for help via both the phone, no online chat available.

User Panel - NameCheap Is Better

A good hosting provider should ensure the easy hosting experience and the purchasing process as well. Thus, even the new customers can feel the hosting easy to grasp and approach.

Here, NameCheap account page has some troubles with the auto-renewal on occasion. But their checkout process is really simple and straightforward, along with a great suggestion engine.

NameCheap Checkout

As for GoDaddy, their checkout process is a little bit confusing. Their suggestion engine provides too many upsells that are cluttered around. Even, the domain manager will open the separate window that makes us feel weird.

GoDaddy Checkout

Conclusion

Obviously, both of them have their own pros and cons. We have concluded in the following.

NameCheap Pros

  • Cheap starting charges and rich-featured plans
  • ICANN accreditation and broad service range
  • 24/7 help desk and the large knowledge base
  • Free WHOIS for one year and cheap SSL

NameCheap Cons

  • Automatic renewal system
  • Not user-friendly checkout panel
  • Some TLDs with the country code are not available

GoDaddy Pros

  • Lots of coupon codes for promotion
  • Easy process to purchase the hosting and choose a domain
  • Helpful support representatives
  • The biggest domain registrar
  • Lots of website building tools and services

GoDaddy Cons

  • Higher renewal charges.
  • Expensive entry level domain name
  • Too many upsells in the checkout that are enabled by defult

Personally speaking, we recommend neither of them. Especially, if you care about the hosting performance, features and support, both of them have some disadvantages.

In case that you are searching for a reliable web host to build a good online presence, we recommend the following companies which have rich features, good uptime, fast speed, responsive technical support via phone and email, and a long refund period. Besides, all of them are recommended not only at this site, but also some other leading review sites like HowsHosting.