Hosting Tutorial & Guide

HostGator VS SiteGround – Find the Better Web Hosting Service for Online Business

updated on Feb 16, 2017
HostGator VS SiteGround – Find the Better Web Hosting Service for Online Business SiteGround, founded by a batch of university friends in 2004, is an innovative and vibrant hosting company with around 190 employees nowadays and 320,000 domains under management. HostGator, making its first entry into web hosting market in 2002, so far has been a world-leading company with over 12,000 servers hosting more than 8,000,000 domains.

This comparison between HostGator and SiteGround, the two professional web hosting providers, is carried out to analyze their web hosting services thoroughly. Our aim is to help readers figure out which company is a better choice for hosting business and e-commerce websites.

To make details clear enough, we have compared multiple aspects of the two companies' web hosting services, such as the price, features, uptime, speed, technical support, and editorial ratings respectively in the coming parts.

Editorial Ratings of Both Companies

In the past months, our editors have taken comprehensive reviews on both companies. To make the reviews independent and impartial, we have personally hosted a sample Joomla-based website with the same content on HostGator and SiteGround and kept monitoring their performance.

Based on the results of our careful investigations and close monitoring, we have finally formed the following table to show the ratings of the two companies' price, performance, reliability, technical support, etc. Check it to gain an overall impression about their hosting services.

Plan in ComparisonHatchingStartUp
Loading Speed
Customer Reviews3450
Customer Rating
Read MoreHostGator ReviewSiteGround Review

SiteGround has stepped into this industry since the year of 2004 by a team of university friends. Coming with years of efforts, this web host now has grown to be the leading hosting provider with more than 450,000 domains under their management. In addition, they initially only have a handful of people working to serve you, but now, this hosting provider has over 280 experienced employees with unceasing expansion. With this large staff base, SiteGround is powerful enough to process around 2500 chat requests, 1000 phone calls and 1500 tickets each day.

As for HostGator, this is one of the global providers of the hosting solution ranging from shared web hosting and VPS hosting to managed WordPress hosting and dedicated server service. This web host has been founded since 2002 in a university of Florida. Initially, they only have around 100 active users, but now, they ensure the top-notch service to millions of customers in thousands of countries all over the world. In addition, HostGator now has more than 850 employees to ensure you the around-the-clock support service. As researched online, this hosting provider has been rated as one of the best options for people who are looking for the personal, e-commerce and Fortune 500 hosting solution.

Business Hosting Plan & Price

Having been dedicated to meeting all kinds of online business needs for more than 10 years, HostGator now offers 3 upgradable shared web hosting plans as well as several VPS hosting and dedicated server plans. For subscribers going through the promotional link below and using the coupon code HG45PERCENT, the price of the shared web hosting services starts from only $3.82/mo.

HostGator Promotional Link Activation

SiteGround also has 3 upgradable shared web hosting plans that are suitable for business websites with a maximum of 100,000 monthly visits. With a 60% discount offered by the company, the effective price of the packages is quite affordable, starting from $3.95/mo. However, the regular price of the plans starts from $9.95/mo, much higher than the average in the industry, honestly.

For 1-month subscription, SiteGround charges additional $14.95 setup fee, while its competitor waives the fee completely. Also, HostGator increases the value of its plan by offering $200 ads credits.

Business Hosting Feature

SiteGround and HostGator are on par with each other in terms of usability. For instance, the two companies both support the industry-standard cPanel, with which webmasters are empowered to manage database, email, files and other hosting related things with ease. On top of that, they both include one-click auto-installer, which is stored with numerous scripts and provides one-click app installation.

The built-in feature is also an important aspect that you shall make a priority. To present the differences of SiteGround and HostGator in hosting features, we will compare the entry-level Startup and Hatchling plans from the two companies respectively. More useful details are exhibited in the following table.

You may notice that both StartUp and Hatchling allows hosting 1 domain only, but the plan from HostGator is much cheaper, costing $6.95/mo for renewal, $3/mo less than StartUp from SiteGround.

Plan in ComparisonHatchingStartUp
Disk SpaceUnlimited10 GB
Hosted Website11
Ruby on Rails
Control PanelcPanelcPanel
Shared SSL Certificate
Money Back Guarantee45 Days30 Days
Google AdWords Credits$100N/A
Regular Price$6.95/mo$9.95/mo
Current Price$3.82/mo$3.95/mo
How to ClaimLink Activation-

Business Hosting Uptime & Speed

Web Hosting Performance When it comes to uptime and speed, the quality of data center and network facilities cannot be ignored. Fortunately, both HostGator and SiteGround have got the performance of all their hosted websites backed by several first-rate data centers and the best network connectivity.

HostGator has been partnering collocation providers owning some of the world's best data centers featuring multiple power feeds, power generators, enterprise-class UPS backups, and 24x7 engineer powered server monitoring. The network utilized to get customers' website connected is fully meshed and redundant, purchased from Cisco.

SiteGround operates 3 data centers located in Chicago, IL, Amsterdam, NL, and Singapore, SG respectively, all of which are equipped with high performance web servers, power redundancy, network redundancy and high-end physical security to ensure customers' websites to be stable and secure.

We have kept monitoring the 2 companies' web hosting uptime and speed for more than half a year. As a result, we find that both of the companies have delivered good uptime that surpasses the guaranteed 99.9%.
  • HostGator: 99.99% uptime in the past 30 days.
  • SiteGround: 99.93% uptime in the past 30 days.

As for speed, our monitoring statistics show that the server response time of HostGator averages 330ms, approximately 50% faster than that of SiteGround which averages 500ms. Read the following chart for HostGator server response speed.

If you compare the server response speed achieved by HostGator with the results achieved by many other top hosting providers, you can surely find that HostGator really has done a great job, consuming no more than 400ms to respond all the server requests. To ensure this level of fast speed, they have done the below tasks.
  • All the web servers are coming with the DELL branded components and have been well optimized for the effective working all the times.
  • They rent two world-class data centers to locate the server machines, both of which are facilitated by 24/7 monitoring, automatic climate management, uninterrupted power unit, the advanced system for fire suppression and many more.

Business Hosting Technical Support

Responsive and professional technical support is important for online businesses, especially for those websites with no technicians working on the site management. In this sense, both HostGator and SiteGround are good options as they offer the same 24x7 technical support via phone, live chat and email.

To test the support quality, we have contacted their support teams several times through various ways. The average response time is as following.
  • HostGator: 33 seconds on phone, 40 seconds on live chat & 4 hours for emails.
  • SiteGround: 60 seconds on phone, 52 seconds on live chat & 7 hours for emails.
HostGator allows customers to learn the support representative’s skills, user ratings and work experience before starting the chat. Plus, according to HostGator users’ feedbacks, the polite and competent technical employees are indeed easy to access and always nail problems immediately with a courteous tech.

Apart from that, HostGator rocks as it prepares beginners who have little technical knowledge with all kinds of how-tos. More importantly, this web host is well-known for providing a rich set of video tutorials, which is best for those new starters. Plus, as this company have many adherents, you can also exchange questions and experiences with other registered users in the forum.

Which Is Better for Online Business?

From this side-by-side HostGator vs SiteGround comparison, it is clear that HostGator is a better choice for hosting business websites compared to its rival. Besides providing users with cost effective hosting plans, the company also offers excellent uptime, fast speed, and high-quality technical support. Therefore, we sincerely recommend you check the offerings of HostGator to start your business hosting without risks and hassles.