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HostGator VS ixWebHosting – Small Business Hosting Comparison

updated on May 11, 2015
HostGator VS ixWebHosting – Small Business Hosting Comparison HostGator and ixWebHosting are 2 well-known brands both offering a series of web hosting products including shared hosting and VPS hosting. This comparison between them, however, is made to figure out which company has the exceptional ability in serving small business websites well.

Based on small business hosting needs, we have mainly compared HostGator with ixWebHosting in the following aspects: web hosting price, features, uptime, speed, and technical support.

Customer Satisfaction Rates & Editorial Ratings

As real customers' experience is the strongest evidence for the quality of a service, we'd like to present the customer satisfaction rates of both HostGator and ixWebHosting, which are concluded from the hundreds of customer reviews we have received. The statistics are as following.
  • HostGator: 99.3% of the 286 customers are satisfied with HostGator web hosting service.
  • ixWebHosting: 88.2% of the 17 customers are satisfied with ixWebHosting web hosting service.

In addition, we have carried out in-depth reviews and made ratings on the 2 companies' service quality including performance, control panel and technical support. Read the details in the table below.

Editorial RatingHostGatorixWebHosting
Control Panel

Small Business Hosting Price & Features

HostGator has 3 shared web hosting packages designed to meet different levels of small business hosting demands. Being suitable for start-ups, the Hatchling plan is regularly priced from $5.95/mo, but now its price starts at $4.16/mo for new customers signing up through the promotional link below and using the exclusive coupon code EUNGE30OFF.

As HostGator guarantees a 45-day money-back period, small business owners can rest assured that their money is put in the right place, or they have the right to get the money back within the first 45 days of their terms.

HostGator Coupon Code Activation

ixWebHosting also offers 3 small business hosting packages named Expert, Business and Unlimited. In the current promotion carried out by the company, the Expert plan is purchasable at a price starting at $3.95/mo. The regular price of this plan starts at $6.95/mo.

When it comes to web hosting features, the largest difference between the 2 companies is that HostGator utilizes cPanel as the control panel while ixWebHosting adopts H-Sphere. According to our personal experience of using the 2 control panels to backup our website, cPanel is more user-friendly. After all, there are reasons why this control panel is recognized as the #1 in the market.

We have selected HostGator Baby and ixWebHosting Expert for the comparison of feature as they have the similar price. The main features included in the 2 plans are as listed in the following table.

Baby Plan
Expert Plan
Disk SpaceUnlimitedUnlimited
MySQL DatabasesUnlimited50
Email AccountsUnlimited2,500
Control PanelcPanelH-Sphere
Free Site Builder
Shared SSL
Instant Backups
Google AdWords Credits$100N/A

Uptime & Speed

Trusted by millions of businesses, HostGator has been one of the most reliable web hosts we have reviewed. The company guarantees 99.9% uptime and has fulfilled the commitment according to our close monitoring in the past year. This should be the result of the company' utilization of the first-rate SoftLayer data centers and high performance Dell servers.

ixWebHosting also guarantees 99.9% uptime for all the hosted websites. Operating a Tier 3 n+1 data center featuring redundant power supply and 24x7 server and system administration, this company has delivered good uptime, too.

The monitored uptime of the 2 companies is as following.
  • HostGator: Averages 99.98% uptime in the past year and 100% in the past month.
  • ixWebHosting: Averages 99.90% uptime in the past year and 99.91% in the past month.

Below is the real-time uptime monitoring statistics of HostGator.

Besides uptime, we have also monitored the server response speed of the 2 companies to see which one is able to offer the better performance for the hosted small business websites. As a result, we find that the server response of HostGator takes approximately 130% less time than that of its competitor. Read the following chart for details.

Technical Support

The similarity between HostGator and ixWebHosting in this aspect is that they both provide around-the-clock technical support via various ways including live chat, email, toll-free phone number, online knowledgebase, and so on. Besides, they both have kept a well-trained support team that knows how to help.

The difference is that ixWebHosting doesn't offer a support forum for customers to communicate with each other or get a written solution from an expert. In addition, our experience shows that the support from HostGator is more responsive, averaging 60 seconds holding time for phone and live chat and 4 hours for email.

Which Company Is Better for Small Businesses?

Considering that HostGator has a more easy-to-use control panel, faster speed, more responsive technical support and a higher satisfaction rate, we'd like to recommend this company more to small businesses. Moreover, HostGator 45 days money back guarantee makes its service really risk-free.

To learn more about HostGator, read HostGator review here or visit //

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