Site5 Review, Rating & Secret Unveiled 2018

our editors
8 votes 2.50 of 5
Site5, founded in California in 1998 by Matt Lightner and Rod Armstrong, is an experienced hosting company. It is becoming popular by supplying satisfactory hosting products and services. But the most notable aspect is its reseller hosting service, not shared hosting service. Till now, Site5 has over 80,000 websites on its servers.

The company often declares that it utilizes the most advanced technologies to improve hosting solutions, which may catch the eyes of many webmasters. After in-depth analysis and comprehensive comparison, we find that Site5 does offer rich-featured hosting plans, but in many other aspects such as security, stability and speed, it is disappointed.

Another downside is the pricing level of Site5. At present, it offers three hosting plans including hostBasic, hostPro and hostPro+Turbo. Among the three plans, even the cheapest one with very limited features is priced at $4.95/mo, which is much more expensive than other peers. And so, the advantage of offering rich-featured plans does not exist anymore. After all, you can get more resources and features at a similar price somewhere else.

There is a so-called 30 days trial, but you are required to give your payment information in advance, which as it claims, is just for the possible renewal. It is undeniable that there is a risk of private information leaking or automatic deduction. More information about Site5 can be found in the editorial review section below.
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Editorial Review

Site5 Performance Review 2.50 of 5

As mentioned above, Site5 has many data centers in different locations, which enables customers to choose the nearest one to get better performance. However, according to hundreds of customer reviews, we find that most clients complain about the slow loading speed.

Nearer data center is indeed a sign of faster speed, but it is not the most significant factor. Instead, the hardware and routing technologies are what really matter. Maybe the company just plays a trick to attract customers.

Site5 Reliability Review 3.00 of 5

Site5 has servers in the US, Netherlands, Canada, London, Romania, Brazil, Sydney, Singapore and India. Therefore, the company claims that clients have rights to choose servers located in the nearest data center and customers’ experience with Site5 is absolutely worry-free. Besides, it offers a 99.9% uptime guarantee like its peers.

However, the truth tells a totally different story. Our monitoring team tests its performance in uptime in recent months and finds that it is still unstable. We see over ten downtimes within three months and each downtime lasts for over an hour, which we think is unacceptable. Besides, when there is a serious downtime, Site5 only compensates you with credits that can be used only in Site5, which is another way to make you stuck with it.

Site5 Feature Review 2.50 of 5

As we mentioned above, Site5 has three shared hosting plans - hostBasic, hostPro and hostPro+Turbo. The three plans are relatively limited when compared with other plans at the same pricing level. For example, hostBasic is provided with only one website and customers cannot purchase this plan monthly. Annual billing is the only way to get hostBasic.

Besides, the MultiAdmin is available for the hostPro+Turbo only and dedicated IP address is not free even if you buy the most expensive plan. The company does provide the three plans with some basic features like mailling lists, MySQL databases, FTP, Cron Jobs, DNS and Shell Access. Of course, these features are not enough for the smooth running of your websites.

Speaking of control panel, Site5 uses its custom control panel – SiteAdmin, and it claims that this kind of control panel is upgraded with the most advanced technologies based on cPanel. But it is not user-friendly anymore, and users cannot navigate it in the shortest possible time because some functions are reduced, and icons are clearly different from cPanel.

Site5 Technical Support Review 2.00 of 5

Site5 offers multiple contact channels including phone call, email and live chat, so customers can get help when in need. The question is that these supports are not all-round-year. Firstly, the phone call support is available during regular weekday business hours (9AM – 6PM EST). So when you have emergent issues you cannot handle, you have to turn to their live chat, which is available anytime but still slow. As some customers reflect, technical staffs are offline sometimes even in their business hours.

Secondly, the email support is also available in a certain time except the sales and support. Besides, the company's billing, migrations, affiliates and abuse email support can be used only in weekday business hours.