Over the years, ServerPronto has received many complaints, mainly focusing on the technical support and the following aspects.
The company guarantees 1-hour provisioning on average, but most users say that the actual provisioning time is several times longer than the promise. Usually, it takes more than 4 hours to provision a server. And in some bad cases, the waiting time can be 2 days or more.
- Unable to meet the 100% uptime guarantee
ServerPronto offers a 100% uptime guarantee for dedicated server users, but it does not always keep the promise. We have been monitoring ServerPronto for more than 1 year, and the results we get show us that the uptime of the company's services averages a little bit more than 99.9% only.
ServerPronto refund is valid for 7 days, which is too short. Most other dedicated hosting providers like InMotion Hosting
allow users to ask for a refund within the first 30 days of service delivery.
- Unreasonable TOS about cancellation & refund
In the TOS, ServerPronto defines many restrictions for account cancellation and refund. For instance, the 7-day refund guarantee applies to one order only per user. Also, cancellation requests must be submitted to the company 30 days prior to the expiration of the term. If not, the account will still be renewed automatically even if you have requested a cancellation.