ServerPoint Review, Rating & Secret Unveiled 2016

our editors
0 votes 2.50 of 5
Not Recommended
As one of the oldest web hosting companies, ServerPoint was founded in 1998. It claims to have served tens of thousands of customers ranging from individuals to large organizations with reliable and fast web hosting services since the inception.

The company provides a wide range of web hosting services like shared, cloud, Linux & Windows based VPS, dedicated servers and WordPress hosting. In addition to complete hosting solutions, ServerPoint also delivers flexible and reliable hosting experience by building in-house servers, infrastructures and technical support.

For all this, we do not mean to jump to a final conclusion. After all, there are many aspects to consider when judging whether a company is reliable and considerable. In this ServerPoint review, we are going to make clear of this by analyzing its reliability, speed, technical support and pricing.
Editorial Review

ServerPoint Speed Review 3.00 of 5

On the official site of ServerPoint, there are informative details about its servers. This company claims to not outsource any operation to third parties, but run self-own servers and network infrastructure. To be specific, the web host
  • Utilizes Colossus enterprise servers to host customer sites. These servers are featured by multiple CPUs, redundant power supply, at least 32GB of RAM, RAID storage arrays, and SSD Pro drives.
  • Uses web servers that are powered by LiteSpeed, helping site performance gain up to 10 times higher than common web servers, and it is fully compatible with Apache's features.
  • Has peering network providers like Level3, Zayo and Cogent to offer redundant network connectivity.
  • Applies CloudLinux LVE virtualization technology to control RAM, CPU and disk resources that each customer can use, so as to prevent one's website from affecting the performance of other websites hosted on the same server.
Due to the utilization of quality servers and other advanced technologies, ServerPoint manages to deliver a fast speed. However, sometimes for some reason, there are occasional slow points. Here is the recent data of its server response time.

ServerPoint Server Response Time

ServerPoint Reliability Review 2.00 of 5

Proud to own and control its own servers and other facilities in the data centers, ServerPoint aims to deliver not only fast speed, but also great uptime for premium web hosting users.

The web host equips data centers with high quality components in the industry, such as power supply from APC, and Liebert air conditioning units, as well as high performance servers and redundant network capacity as we have mentioned in the previous part.

According to our long-term monitoring on its uptime, ServerPoint actually performs well, keeping averagely 99.92%. However, compared with the leading hosting providers, ServerPoint reliability more or less fades.

ServerPoint Uptime

ServerPoint Technical Support Review 2.50 of 5

ServerPoint provides customers with in-house technical support via multiple contact methods, including ticket, live chat and toll-free phone call, which are available 24 hours a day and 7 days a week. The technical staffs the company hires are professionally trained and with years of web hosting experience.

In addition, the web host also has other support resources provided online. For example, there are a number of video tutorials that consist of many categories including applications, control panel, DNS and email, etc.

The company states that they have fast response time for live chat and phone support, and their average ticket response time is 10 minutes. To see whether it is the same case as the provider presents on site, we personally tested the responsiveness.

According to our several experience of contacting their technical staffs via all the contact ways available, we have a general cognition of their support. The response to phone is usually quick, taking average 60 seconds. However, as for live chat and ticket, they made us wait at least half an hour, which is rather disappointing.

ServerPoint Web Hosting Plans & Pricing 2.00 of 5

ServerPoint offers 3 plans for premium web hosting, which are Starter, Premium and Cloud, all of which come with a free domain, free Weebly web builder, and unlimited bandwidth & MySQL databases. For detailed price information and other allocation of each plan, you can refer to the following list.
  • Starter: $5.95/mo, including 1 website, 100 GB RAID protected disk space, 25 email accounts, 95% anti-spam filtering, and daily backup.
  • Premium: $10.95/mo, including up to 25 websites & subdomains, unlimited RAID protected disk space and email accounts, 99.9% anti-spam filtering, and 30-day retention of daily backups.
  • Cloud: $28.95/mo, including unlimited websites, subdomains and email accounts, 50 GB SSD RAID disk space, 99.9% anti-spam filtering, and 60-day retention of daily backups.
Besides what mentioned above, the web host offers a 30-day money back guarantee which allows full refund if customers cancel the order in the first 30 days, making the purchasing risk free. Even it provides dedicated IP and SSL. However, these are not free, but charge you additional $4.95/mo.

When coming to hosting features, we can hardly say ServerPoint hosting packages are rich-featured. Besides there is a mention about SSH access, PHP and MySQL, we cannot find any information about programming and development features like Perl, Python and Ruby, let alone other advanced features.

As for control panel, instead of using the most popular and user-friendly cPanel, the company builds a client portal as hosting management platform. Though this can also allow users to manage their emails, databases, apps and so on, compared with cPanel, it's a little difficult to handle, especially for those who are not used to the custom interface.

The good aspect you can expect is the 1-click installation of 100+ free applications, including blogs, forums and document managers.

Other Alternatives 5.00 of 5

ServerPoint somewhat does a satisfying job on some aspects like speed. However, the high price level, lack of some features, and not so good technical support make this company not a nice option for those who are looking for affordable and reliable hosting solutions.

In this case, we recommend the following excellent alternatives that are reputable, affordable and reliable.