OVH Review, Rating & Secret Unveiled 2018

our editors
8 votes 2.50 of 5
OVH was founded in France in 1999. For the next few years, the company expanded its businesses quickly to many other countries including the US, Canada, the UK, Germany, Netherlands, and Spain. Now it is an international provider of VPS, cloud servers, dedicated servers, email services and security solutions.

OVH is large in size. Currently, the company has a total of over 800 employees around the world and 17 data center facilities most of which are located in North America and Europe. As is claimed by OVH, 15 data centers are designed, managed and maintained by their own staff.

With so much power, OVH has been an expert in data center construction. However, there is another fact that the company is receiving a large number of complaints for the hosting services including VPS and dedicated servers, most of which are focused on the customer service and refund issue.

This review is made to reveal the secrets about OVH hosting plans. As there are too many services available, we will concentrate on the VPS which has been used and tested by ourselves.
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Editorial Review

OVH Speed Review 3.00 of 5

OVH has been striving to offer local services for more users. That's the reason why they build 15 data centers in multiple locations in North America and Europe. The largest benefit of a localized hosting service is that it can ensure better connectivity and speedier connections.

Besides, OVH operates their own network. Currently, the company's America network has a capacity of 500 Gbps to the Internet. Also, the company is confident in guaranteeing 100Mbps/200Mbps/300Mbps bandwidths.

According to our monitoring, OVH is fast in both server response and page loads. Below are the real-time monitoring statistics.

OVH Server Response Speed

OVH Reliability Review 3.50 of 5

More than 90% of OVH users acknowledge that the VPS and dedicated servers are reliable, but still, some unlucky users can be stuck into frequent unexpected downtimes and endless rebooting. To conclude from our over 3 months' experience, OVH servers are highly accessible due to the uninterrupted power supply, redundant network connections and other security measures.

OVH guarantees 99.98% and 99.99% uptime for its two types of VPS, and since the first day we opened up an account, we have not experienced a serious downtime caused by infrastructure issues. Below is the uptime monitored in the past 30 days.

OVH Uptime

OVH Technical Support Review 1.00 of 5

We've seen many OVH users describing the customer support as "terrible". First of all, the responses are not quick. After submitting a ticket, sometimes you need to wait a whole day or even longer for a reply. For resolving a real issue, it may take a couple of days if you choose the ticket way.

Then, if you contact the support team to ask for a refund, it's probable that you cannot get what you want in the email replied to you. We did not try to claim a refund ourselves, but many webmasters have emailed us complaining that they failed to request a refund from OVH even within 24 hours after the purchase. Some others say they finally got their money back after spending several days in urging the support team.

For the technical support specific to VPS users, you should know that OVH does not offer any support for applications as they are only responsible to the infrastructure they provide. Contacts are allowed through phone and email. If you are not experienced enough in server administration and software troubleshooting, OVH VPS may not be your choice.

OVH VPS Classic Plans 2.00 of 5

OVH VPS service is divided into 2 types: VPS Classic and VPS Cloud. For VPS Classic, there are 4 plans available named from 1-4. These plans are affordable and easy-to-manage. Each of them comes with 100Mbps bandwidth for the first 10,000 GB data transferred per month. The information about other resources is as follows.
  • VPS Classic 1: Priced at $2.99/mo, including 1 CPU core, 1 GB RAM and 10 GB disk space.
  • VPS Classic 2: Priced at $6.99/mo, including 2 CPU cores, 2 GB RAM and 25 GB disk space.
  • VPS Classic 3: Priced at $10.99/mo, including 3 CPU cores, 4 GB RAM and 50 GB disk space.
  • VPS Classic 4: Priced at $21.99/mo, including 4 CPU cores, 8 GB RAM and 100 GB disk space.
The largest advantage of the VPS Classic plans is the affordable price. You can purchase a flexible and scalable VPS with less than $10/mo. Another edge is the security ensured by OVH automatic anti-DDoS mitigation. Thanks to the excellent Internet capacity, OVH can handle most DDoS attacks without affecting your server.

However, the limitations of VPS Classic are also obvious. Firstly, the plans are not allowed for Windows hosting. Secondly, the servers are all located in a Canada data center instead of a US-based one. Thirdly, no web hosting control panel is included for free. And fourthly, you have to back up your server manually all the time as the company performs backups once a week.

Therefore, the affordable VPS Classic is only suitable for Linux experts who need a platform for development or testing.

OVH VPS Cloud Plans 2.50 of 5

VPS Cloud is much more expensive than VPS Classic, but it also comes with more flexibility. The biggest difference is that you can get a free Windows license when purchasing any VPS Cloud plan.

Being similar to VPS Classic, VPS Cloud does not include a web hosting control panel, either, and the data center location is in Canada. Besides, if you want your hosting provider to manage the backups for you, a minimum of $6.99/mo additional charges are required. VPS Cloud is designed for webmasters who'd like to host multiple business websites with the assistance from several Linux/Windows experts.

Below is the detailed information about VPS Cloud plans.
  • VPS Cloud 1: Priced at $14.99/mo, including 2 CPU cores, 2 GB RAM and 25 GB disk space.
  • VPS Cloud 2: Priced at $22.99/mo, including 4 CPU cores, 4 GB RAM and 50 GB disk space.
  • VPS Cloud 3: Priced at $44.99/mo, including 6 CPU cores, 8 GB RAM and 100 GB disk space.
  • VPS Cloud 4: Priced at $89.99/mo, including 8 CPU cores, 16 GB RAM and 200 GB disk space.

Better VPS Hosting Options 4.50 of 5

If you are trying VPS for the first time or want to find a solution with better support and guaranteed refund policy, the VPS plans offered the following web hosts are more worthy.