NetHosting Review, Rating & Secret Unveiled 2018

our editors
8 votes 2.00 of 5
Not Recommended
Headquartered in Orem, Utah, NetHosting is a relatively small web host hosting approximately 8000 domains. The company claims that they have 15 years' experience in offering customer-oriented products and expert technical support to guarantee customer satisfaction.

NetHosting focuses on hosting services only. The products include shared web hosting, Windows hosting, VPS and dedicated servers, among which the Linux based shared hosting package has maintained the largest customer base.

NetHosting is proud for being reliable. The company guarantees 100% uptime for shared hosting and VPS, which is not commonly seen in the industry. To reveal the truth of the guarantee and to figure out whether NetHosting is a reliable choice, we have reviewed the company's most popular service – shared hosting – from multiple respects.
Editorial Review

NetHosting Technical Support Review 1.50 of 5

NetHosting provides technical support through live chat, email and phone 24 hours a day, 7 days a week. The support representatives are promised to be dependable and knowledgeable.

We have tried the live chat for several times and consent that this method is quite convenient. Unlike many other providers, NetHosting does not require you to enter your email before you can reach a support person. Once you click on the "Chat" link, you get a chat window where you can start typing your question.

The responses through live chat are fast, averaging less than 1 minute in our experiences. The person on the other side always gives quick answers. However, the problem is that most of the answers are of low quality. Some of the support representatives we have contacted are even unfamiliar with NetHosting products.

Another wired fact we find on NetHosting official website is that they do not keep a knowledgebase, which means that there are no self-learning materials for beginners. Only a blog is offered to introduce the company's news and some online tips.

NetHosting Shared Hosting Pricing and Features 2.50 of 5

NetHosting offers only one shared hosting plan at the price of $3.95/mo, $4.95/mo and $5.95/mo for 36/24/12 months' terms respectively. Account renewal costs the same as the initial term and no additional fees will be charged. Honestly, the price is affordable.

In terms of features, the shared hosting plan has the following advantages.
  • Unlimited disk space, monthly data transfer, FTP accounts and email accounts.
  • The plan allows hosting unlimited domains.
  • cPanel control panel is available, which is quite appreciated.
  • SSH is allowed for secure remote server management.
However, little information about the technologies, such as scripting languages, database engines and website builder, can be found. If you search the features in Google, you can only get numerous useless results because NetHosting does not rank well in Google.

Search NetHosting Features on Google

NetHosting Uptime Review 3.50 of 5

NetHosting values reliability very much and guarantees 100% uptime for shared hosting users. To find out whether the guarantee is true in the real world, we firstly searched for the details about the company's data center facilities.

NetHosting does not operate any data center. They use a data center owned and operated by Fibernet. The data center features 24x7 security monitoring, UPS system, Cisco network infrastructures and connections to 3 Tier 1 bandwidth providers.

To get real statistics, we have also monitored a website hosted on NetHosting shared hosting platform with Uptime Robot. As the website is newly built, we have got three days' records only. The uptime of NetHosting still needs more time to explore.

NetHosting Uptime

NetHosting Speed Review 1.00 of 5

The company has not been doing well in hosting speed, although it has a network latency guarantee of less than 850ms. According to our monitoring, the server response time for the official website averages nearly 1500ms, which is somewhat unacceptable. The server for their own website is so slow, how can you expect much for the one on which your site is placed?

Read the instant records we get at the time of writing.

NetHosting Server Response Time

Some Other Concerns About NetHosting 1.50 of 5

Below are some of the obvious disadvantages of NetHosting shared hosting plan. You may also need to take them into consideration before deciding whether to use the service.
  • Refunds are valid for 30 days only. NetHosting offers a full refund of hosting fee for customers sending a written cancellation notice within the first 30 days of purchase. No service is eligible for any refund thereafter.
  • No free extras are included. The shared hosting plan does not include any free domain, advertising credits or add-on services like SiteLock or Domain Privacy.
  • No upgrade options on the shared-hosting level. Although the shared hosting plan comes with unlimited disk space and bandwidth, it does not mean you can consume as much resource as you want. In fact, there are strict limitations for the usage. When you hit the limit, you will have no option but to purchase a NetHosting VPS at a minimum cost of $29.95/mo.