Netfirms Review, Rating & Secret Unveiled 2018

our editors
6 votes 2.50 of 5
Netfirms, a green web hosting company, has been providing hosting services since founded in 1998. As one of the largest web hosting providers, it claims to power 1.2 million websites around the world with its reliable technology, affordable solutions, solid knowledge and advice. However, with increasing complaints from customers, what it promises is not so convincing. To identify the truth, we collect statistics of many aspects and feedbacks from clients. After conducting a thorough investigation, we get following result that the company is not an optimal choice for shared hosting.

Netfirms releases three plans - Advantage Plan, Plus Plan and Business Plan. According to the descriptions on its official website, the regular price of the Plus Plan is $8.49/mo, but with a special introductory offer, it drops to $4.45/mo. The company claims that $4.45/mo is its lowest price ever, but when an order is given up, a special offer occurred saying that people can pay only $2.99/mo for Plus Plan which regularly costs $9.45/mo. It is hard to tell which price is the original price, $8.49/mo or $9.45/mo? It just makes people confused. If the company cannot tell the real price, how can you expect the reliability of other services?

Three billing cycles - 1-year, 2-year and 3-year are offered, so people can choose according to their needs, but monthly billing like 1-month, 2-month or 3-month billing are excluded. In fact, not every client wants a long term service at the first time. As for payment method, Netfirms offers two kinds of payment channels - Credit Card and PayPal. Besides, like most web hosting companies, Netfirms offers a 30-day money back guarantee, with which customers can ask for a refund within the first 30 days.
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Editorial Review

Netfirms Speed Review 2.00 of 5

The use of Tier 1 data centers further solidifies the performance of the services of Netfirms. More specifically, it allows people to have optimum access and maximize control and security of their data. Besides, some advanced routing technologies are also adopted.

However, the feedbacks from customers suggest that the services cannot meet their needs efficiently. As complaints on the page loading speed increases day by day, a lot of old customers turn to other hosting companies.

Netfirms Reliability Review 2.50 of 5

Netfirms employs Direct Current power in its data center, which provides a high level of efficiency and offers significant power savings. Besides, the company uses independent climate controls and redundant power generators which can set to engage within 60 seconds to ensure stability.

Even if Netfirms promises to offer 24x7 data center and server monitoring, the uptime is still one of the most criticized part. Some clients still complain that “502 Proxy Errors” occur on their websites and makes websites unusable. In the end, it causes costly financial losses to the users.

Netfirms Feature Review 2.00 of 5

Netfirms Control Panel is user-friendly and offers rich features and benefits such as intuitive file manager, simple integration of Google Analytics and so on. At the same time, a lot of unlimited features come along with the three plans, such as unlimited disk space, monthly data bandwidth, email accounts as well as domain pointers. Moreover, other resources that can be reached through each plan also include drag-and-drop site builder, 1-click application installer, clustered hosting, etc. Some other features of each plan are listed below:
  • Advantage Plan: 2 free domains, 200 MySQL databases & instant WordPress blog
  • Plus Plan: 1 free domain, 5 MySQL databases & instant WordPress blog
  • Business Plan: 5 free domains, dedicated SSL, unlimited MySQL databases & instant WordPress blog

From the list above, it is easy to find that there are lots of limitations in the cheapest plan - Plus Plan. As an old thing goes "You get what you paid for", so does it. Though the price of Plus Plan is the lowest, it brings much inconvenience to webmasters who have a high requirement for website management.

Netfirms Technical Support Review 3.50 of 5

Netfirms claims to offer 24x7 support and plenty online self-assistant resources like wiki, knowledgebase, user guide, etc. Other tools like forums provide a platform to users to communicate skills and share experience. If there are some problems remaining unsolved, people can ask staffs for help via phone, email or live chat. Besides, Netfirms claims that its staffs are well-trained with professional knowledge and they always treat clients in a friendly way which makes people feel comfortable.