MochaHost invests little on technical support or follow-up services. To begin with, the support channel is imperfect. The company offers customer service only through live chat and ticket system while professional hosts like BlueHost
regard phone as an indispensable support channel.
Besides, the quality of Mochahost technical support is also frequently complained. Many customers say that sometimes when they ask for help, the technical staff seem to have no clue or give misleading solutions. When they report problems to the abuse department, the latter one just ignores the issues completely.