Media Temple Review, Rating & Secret Unveiled 2018

Media Temple
our editors
9 votes 2.50 of 5
Having been doing hosting business since 1998, Media Temple has become a somewhat recognized host who offers a full range of hosting services including shared hosting, WordPress hosting, VPS and dedicated servers. The majority of their clients are creative bloggers, designers and thriving small businesses.

Media Temple does not offer cheap solutions. The most affordable plan named as Grid Web Hosting starts from $20/mo if billed monthly and a small discount is available with annual plans. Such price is certainly not competitive at all since most hosts usually price their most-budgeted plans at $3 to $10/mo.
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Editorial Review

Media Temple Speed Review 2.00 of 5

Media Temple utilizes the so-called cloud technologies to guarantee fast performance. In specific, it uses PHP5.5 and FastCGI to make page loading speed faster and enhances the servers with SSD drives which are claimed to accelerate loading speed by 50%.

The company also offers premium CloudTech Security services such as proactive security monitoring, automatic malware cleanup, instant alerts and blacklist removal to help customers protect their sites from malicious attacks.

These measures sound great. But the reality presents us a different picture. We've tested its speed with Pingdom and found its server response rate was not that satisfying, which is just about average. And if you care to search on Google, you will find plenty complaints about the slow speed of the Grid plan.

Media Temple Reliability Review 3.00 of 5

It is interesting that the company does not make any uptime guarantee on the Grid Plan. We only find one piece of customer review on their website that reads "Wow, 100% uptime for the past few months. @mediatemple weren't joking when they said they'd upgrade the grid". According to the statistics we have got, the comment is a little bit kidding.

As far as we are concerned, the uptime of Grid fails to reach 99.9%. Many prior customers report to experience downtime that lasts for at least 15 minutes every time and occurs several times every month. In fact, most Grid users left Media Temple because of the slow speed and annoying downtime.

Media Temple Feature Review 3.00 of 5

The Grid plan is hosted on public cloud platforms where multiple servers handle every site so that users do not need to fight for the performance on a single server. However, that does not explain why the plan limits the resources to 100 GB of storage, 1 TB of bandwidth, 2,000 GPUs, up to 100 databases, and 1,000 email addresses. Domain name and SSL Certificate are available but must be paid. The company charges $15/yr for domain name registration and $75/yr for SSL Certificate.

Aside from these common resources, the Grid plan also includes advanced versions of Linux server-side software such as PHP 5.5, Perl v5.10.1, Python v2.6.6, Apache 2.2.22, MySQL 5.1, Git and SVN 1.7.4. All these applications can be installed instantly with the One-click Installer and managed by the AccountCenter control panel. Note that Media Temple uses self-developed control panel instead of the most popular and flexible cPanel.

Media Temple Technical Support Review 3.00 of 5

When people sign up the Grid plan with Media Temple, they are promised to get premium technical support for issues like boosting websites, installing applications and monitoring their websites through the night. Of course, users need to pay for this CloudTech Premium Support.

As for regular customer service, the company promises friendly and helpful support via telephone, email and live chat 24/7. It also builds and timely updates the forums and knowledgebase as self-support channels.

It turns out that Media Temple is pretty good at making promises but not keeping them. In most cases, when customers report disruption of service with the Grid plan and ask for explanation, Media Temple Cloud Technicians would say "sorry, it’s just a shared hosting platform with all the downsides that come along with hosting thousands of customers per cluster. How about migrating to our VPS line?" Friendly indeed, but not very helpful.