LiquidWeb Review, Rating & Secret Unveiled 2018

our editors
4 votes 2.00 of 5
LiquidWeb used to be a go-to brand for hosting. Founded in 1997, the company was named as the Inc500 Winner for six consecutive years from 2007 to 2012. However, LiquidWeb lost the award in the past two years. Curious to find out whether it is still good, we have carefully reviewed its shared hosting services.

The company offers four shared packages, which are all claimed to be expert shared hosting plans. The plans are named as Standard, Webmaster, Professional, and Semi-Dedicated starting at $14.95/mo, $19.95/mo, $24.95/mo and $40/mo respectively. A small discount is available with annual plans. For example, the Standard plan costs $12.46/mo with a yearly payment term.

To be honest, even the discounted price is much higher than the average price in the market. After studying the hosting features, speed, reliability and support deeply, we find that the packages are not worth the price because the company has sacrificed some users' benefits for its own profits. To know why, keep reading the following parts for details.
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LiquidWeb - Hosting Uptime Chart

Editorial Review

LiquidWeb Speed Review 2.50 of 5

LiquidWeb operates three data centers in Lansing, Michigan and Arizona to maintain a full US coverage of its services. The data centers feature Tire-1 premium bandwidth, on-site security, resilient power systems, UPS protection and environmental processing systems. This is really thoughtful and will benefit American customers. However, do they care about customers elsewhere, like Netherlands or Pakistan?

We searched online and found many customers in Europe complained about slow loading speed on LiquidWeb shared hosting plans. Some customers say that their websites intermittently become very slow and occasionally FTP also times out. Since the timeout and slow issues are interment, it is very difficult to show technical support and the issues are often left unresolved. These complaints are not groundless. After all, the company ranks low in Alexa speed rating.

LiquidWeb Reliability Review 3.00 of 5

As mentioned before, LiquidWeb employs multi-redundant systems and UPS technology to ensure that the servers are running smoothly all the time. However, it seems its servers are very vulnerable because serious downtime happens now and then according to real customer reviews. We know a very frustrated customer who suffered from over 63 hours of downtime.

This maybe an extreme case, but it is not the only case. As far as we are concerned, LiquidWeb fails to maintain 99.9% uptime. Sometimes, the figure even falls below 99.7%. Although the data is daily backed up and can be restored, we still warn our readers not to take such chances with LiquidWeb.

LiquidWeb Feature Review 3.00 of 5

LiquidWeb web hosting plans differ from one another in terms of disk space, monthly bandwidth, and the number of free domain names and dedicated IP address. The Standard plan comes with 5 GB storage, 120 GB monthly bandwidth and 2 free domains while the Semi-Dedicated plan offers 40 GB disk space, 320 GB transfer bandwidth, and dedicated IP addresses available upon request.

Except for such differences, all plans share many hosting features such as unlimited email accounts, unlimited MySQL databases, full CGI access, SSH access, virtual FTP accounts, and script support like Perl, Python, PHP5, C++, etc. As for control panel, the company uses accelerated cPanel integrated with Softaculous Auto Installer for easy site-building and management.

The features seem great at first glance but not very cost-effective compared with what other hosts are offering. For example, the Spark plan from WebHostingHub offers more and better features but charges only $4.99/mo.

LiquidWeb Technical Support Review 1.50 of 5

LiquidWeb labels its support as Heroic Support which is available to the direct customers only. There are three levels of Heroic Support – Fully Managed, Core Managed and Self Managed, all of which cover 24/7 phone, email and chat support, full hardware support and 100% Suppertime Service Level Agreement. But there are still unresolved issues and unanswered questions reported by prior customers. Why?

We guess one important reason is that the company outsources its support to 3rd parties to maximize profits. The replies given by third party technician are often non-responsive or irrelevant. These technicians should never be called heroes.