JumpLine Review, Rating & Secret Unveiled 2018

our editors
4 votes 2.50 of 5
Not Recommended
Established as one of the first web hosting companies in 1997, JumpLine so far has been engaging in dedicated servers, shared and VPS hosting. This company is proud to have been around the hosting market for twice as long as most of its rivals, but there is no spotlight that makes this web host outstanding.

For freelancers and small business owners, JumpLine bestows three shared hosting packages – Stacked, Layered and Expanded. In the further, this company attaches each plan with the different price tags of $9.95/mo, $14.95/mo and $19.95/mo. In the meantime, for annual registration, it grants a 50% discount and reduces the original prices down to $4.97/mo, $7.47/mo and $9.97/mo.

However, you'd better take another look at the refund policy before moving. According to the TOS agreement, JumpLine denies to give any pro-rated refund thereafter the initial 30 days of sign-up, which is ridiculous and risky. What's worse, this web host is also criticized for billing issues because it tends to charge for subsequent services even you cancel the current account prior to the next term. And this can be the fatal flaw of JumpLine, which makes many customers transfer out.
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Editorial Review

JumpLine Speed Review 3.00 of 5

JumpLine claims to use the highest quality Dell server hardware installed with twelve 64-bit AMD cores and dedicated L2 cache. However, according to online voices, this hosting provider seems to overstate its server performance.

For instance, one of the JumpLine clients says that the connection speed is incredibly slow, and to transfer files between the servers and the site is inaccessible. Things get worse especially when someone is watching or downloading a video from the site.

JumpLine Reliability Review 2.50 of 5

There are so many first-rated data center infrastructures applied by JumPLine including high-availability network, fiber entrance and Tier 1 Internet providers. However, this company's network uptime isn't as powerful as is promised.

From our collected feedbacks, some clients say that their SQL servers go down for several hours every month without any explanation. Even worse, JumpLine refuses to honour its 99.9% uptime guarantee and requests users to delete the existing database directly.

JumpLine Feature Review 3.00 of 5

As is stated above, there are three upgradable shared hosting plans which share mutual features to some degree. To name a few, all plans are included with optional Parallels and cPanel control panels, unlimited parked domains, SSL certificate, phpMyAdmin and multiple coding languages including PHP, Perl and Python, etc.

As for core features, the intro-level Stacked plan is allocated with 10GB HDD, 100GB monthly data transfer, 100 POP/IMAP email accounts, 10 virtual hosts, 10 MySQL databases and 10 FTP accounts. On the other hand, the elite Expanded plan comes with 20GB disk space, 200GB monthly bandwidth, 200 POP/IMAP email accounts, 20 virtual hosts, 20 MySQL databases and 20 FTP accounts.

Honestly speaking, those features are not eyes-catching in the competitive web hosting industry. In this sense, JumpLine makes webmasters have expensive capital expenditure for just average service.

JumpLine Technical Support Review 2.50 of 5

Poor customer support is another weakness of JumpLine. Firstly, the phone call support is only available from 9 a.m. to 9 p.m. on weekday. In this case, if you come into some knotty issues, you have nothing to do but wait for their working hours. Secondly, the online chat is useless as it can hardly login most of the time.

Last but not the least, some customers complain that the support staffs are always talking down to them with an arrogant and ill-tempered manner. To top it off, most of the support employees really don't know how to fix the hosting related problems and are poised to talking over your head. This is indeed quite frustrating.