iWeb provides all dedicated server users with a guarantee of 100% power and network uptime. Due to the use of N+1 redundancy, dynamic network routes and the Redundant Private Network Access Points which connects all servers to 11 ISPs, iWeb has indeed kept users away from network or power outages.
Also, the company promises that all accessibility issues can be resolved within 2 hours, and the hardware replacement upon users' request can be completed in 4 hours. However, these promises are not fulfilled perfectly. See how a complaint generates.
If any of the guarantees above fails to be met, iWeb compensates the user with a credit of one-day hosting fee for the first 15 minutes' unavailability and then the same amount of credit for each of the following hours.