HostUS Review, Rating & Secret Unveiled 2016

our editors
4 votes 2.00 of 5
Not Recommended
HostUS is a young web hosting company that was established in 2012. In the past 3 years, the company has expanded its service range to meet more users' demands, and now it offers shared hosting, unmanaged VPS, managed VPS, reseller hosting, dedicated servers and domain registrations.

All hosting solutions are Linux-based. And among the options, shared hosting and VPS are the popular ones. This review will focus on the shared hosting plans since we have planned but not tested any VPS yet.

We have made sufficient investigations on the pricing, performance and support, and compared HostUS with some leading Linux hosting providers in order to deliver a reliable review with value for those needing an unbiased judgment on the company's services.
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Editorial Review

HostUS Speed Review 2.50 of 5

HostUS uses 7 data centers across 4 continents including Europe, Asia, North America and Australia. You should note that all the locations are available for VPS users, while shared hosting users can only make a choice between Atlanta, GA and London, UK.

The company has built 2 networks by their own to guarantee the connectivity. Also, it claims that most of their servers use either SSD or SSD-cache storage for the sake of performance. To test out whether these things work in reality, we have monitored HostUS server responses for a couple of months and found the speed is not as satisfactory as expected.

As fast web hosts, like InMotion Hosting, take less than 300ms for server responses, the figure is much larger for HostUS – averaging more than 800ms. Read the statistics in below.

HostUS Server Response Speed

HostUS Reliability Review 3.00 of 5

HostUS guarantees 99.9% uptime for all users, which has been proved by our long-term monitoring of their servers. Due to the redundancy of power and network in the data centers, the average uptime of the company is over 99.9% even for the shared servers. You can read the uptime records of the past 30 days.

HostUS Uptime

When going with HostUS, you do not need to worry much about the uptime. Instead, you have to pay attention to the security of your site. Below are some of the reasons.
  • The company does not provide backups for shared hosting.
  • Customers are solely responsible for the security of their hosting services purchased from HostUS. The provider does not offer security tools or tips.

HostUS Technical Support Review 1.50 of 5

When technical support is considered, HostUS is definitely not among the top web hosts in the US. The company offers support from tickets only. Although most tickets are said to be responded quickly, we have still seen complaints that a reply is delayed for more than 6 hours.

Other limitations of HostUS technical support are:
  • No live chat or phone support is provided, which seems unreasonable in today's market. You cannot reach the support team in a quick manner when you need urgent help.
  • The company's knowledgebase is the smallest among all the web hosts we have ever reviewed. There are only 37 articles available at the time of writing. It seems that the company is in a desperate lack of staff.

HostUS Shared Hosting Pricing & Features 2.50 of 5

HostUS provides 3 shared hosting plans which are affordable indeed. All plans come with cPanel control panel and Softaculous 1-click installer, which makes it easy to start and manage websites. For the prices and the resources included in each plan, read this list.
  • Starter: $2/mo, including 11 hosted domains, 15 GB SSD storage, 100 GB bandwidth, 10 FTP accounts and 10 email accounts.
  • Premium: $5/mo, including 20 GB storage and unlimited hosted sites, bandwidth, FTP accounts, and FTP accounts.
  • Premium+: $10/mo, including 70 GB storage and all other features in Premium.
Besides the affordable prices, other advantages of using HostUS shared hosting are:
  • Secure CloudLinux operating system and Apache 2.4.
  • PHP 4.4/5.x/7.0, MySQL 5.5 and Perl 5.10.
  • phpMyAdmin, Cron Jobs & custom error pages.
However, there are still some drawbacks which you have to pay attention before making the decision, just as explained in below.
  • The company does not offer a complete feature list on their website, and it seems that they do not provide some commonly-seen features like SSH, Ruby on Rails and PostgreSQL.
  • No free domain or advertising credits are available in any of the plans.
  • No website builder is included.
  • DDoS protection is not offered for shared hosting users.

HostUS Refund Guarantee 1.00 of 5

HostUS does not offer a favorable and risk-free refund guarantee. No matter you pay the bill monthly or annually, you can only request a refund within the first 3 days of signup. This is the shortest refund period we have seen. Considering that company does not provide free trial, either, purchasing hosting solutions from this web host is risky.

Also, pay attention that:
  • Domains, IP addresses and management services are non-refundable.
  • There is no pro-rated refund offered after 3 days.

Better Hosting Options than HostUS 4.50 of 5

Although HostUS shared hosting plans are affordable, we do not think they worth the risk. The shortcomings in speed, support, features and refund guarantee are all good reasons to stay away from this web host.

It would be better for beginners to go with a large hosting company which has been maintaining a good reputation and offering a long refund period. If you are on the way to look for such a web hosting provider, then feel free to check the details of the choices below.