HostUpon Review, Rating & Secret Unveiled 2018

our editors
4 votes 3.00 of 5
Based in Toronto, Canada, HostUpon has established its hosting business for some years. After over 10 years' development since 2006, the company is now offering varied hosting services covering the popular shared hosting, reseller hosting, VPS, dedicated server, and cloud hosting.

In fact, HostUpon is not in a large size. According to the official information, this web host is serving about 10,000 customers with 50,000 websites in total. The entire business, then, is operated by about 10 people, which is quite a small team.

Since HostUpon offers multiple hosting services, we didn't review all of them, and instead, we only focused on the entry-level shared hosting which is popular among small businesses and individuals. The price, feature, speed, uptime and support are considered, and we monitored the speed and uptime by ourselves in order to get reliable statistics.

The results of the review show that HostUpon is highlighted by the affordable prices and ease of use. However, the performance is not really great.
Editorial Review

HostUpon Speed Review 2.50 of 5

HostUpon claims that it uses 5 data centers on the globe. 3 of these data centers are located in Dallas, Seattle and Washington D.C., and one is in Toronto, Canada. Featuring multiple fiber links, these data centers literally guarantee fast speed for users in the US and other regions in North America.

However, the fact has gone another side. Some problems about the servers and networks are reported occasionally, and users complained much about the latencies and timeouts.

HostUpon doesn't offer any records about the hosting speed. To get the real statistics, then, we have monitored its servers by ourselves, and the results are not good. Below is a piece of the information.

HostUpon Server Response Speed

HostUpon Reliability Review 2.80 of 5

Unlike the major shared hosting providers that guarantee 99.9% service uptime, HostUpon only promises a percentage of 99%. To cover the promise, the company equips all facilities with multiple power feeds, dedicated generators, redundant network connections, and multiple peering links.

With such things, most HostUpon customers have been speaking highly of the reliability of the company's hosting services because the real uptime has reached 99%. However, you must know that 99% uptime means up to 430 minutes' downtime is allowed in a month.

Below are the recent 30 days' uptime statistics of HostUpon.

HostUpon Uptime

HostUpon Technical Support Review 3.00 of 5

HostUpon provides in-house technical support and server monitoring. 24x7 support is available via the company's ticket system and live chat portal, and phone support is exclusive to those customers calling during 9 AM – 5 PM EST. To be honest, the time for phone support is quite limited as almost all the leading web hosts make this service available throughout all days.

The biggest problem with HostUpon real-human support, however, is the shortage of hands. With about 10 support staffs only, you may be able to get fast responses to tickets, chats and calls, but the solutions will come slowly especially when the problem is a little bit complicated. The support staff is also responsible for all other operations, after all.

The good news is, HostUpon offers some basic tutorials about email, MySQL, PHP, cPanel, website builder, etc. in its knowledgebase. And there are some video tutorials made for FTP and cPanel.

HostUpon Shared Hosting Price Review 3.50 of 5

HostUpon has three plans whose prices seem quite affordable at the first sight. You can get them at $3.95/mo, $7.95/mo and $15.95/mo, and the renewal rates keep the same as what you pay for the first term. A free domain for life and free website migration are included in all the plans. Besides, refunds are allowed for cancellations in 30 days of signup.

If you have been attracted by such offers, we'd like to remind you that the prices mentioned here are exclusive to 3-year subscriptions. If you choose a shorter term, the cost increases. And in the case that you want to try 1 month, you need to pay a really expensive price. Details are given below.
  • Starter Unlimited Plan: $5.5/mo for 2-year terms, $7.95/mo for 1-year terms, $11.62/mo for 6-month terms, and $14.95/mo for 1-month terms (with additional $10 setup fee).
  • Business Unlimited Plan: $9.95/mo for 2-year terms, $11.95/mo for 1-year terms, $15.95/mo for 6-month terms, and $19.95/mo for 1-month terms (with $10 setup fee).
  • Premium Unlimited Plan: $16.95/mo for 2-year terms, $18.95/mo for 1-year terms, $19.95/mo for 6-month terms, and $24.95/mo for 1-month terms (with $10 setup fee).
Besides, search engine submission is charged $29.95, spam filter requires additional $19.95, and website backups are priced at $49.95 per year.

HostUpon Shared Hosting Feature Review 3.50 of 5

HostUpon shared hosting plans come with good features. Buying any one of them, you can get the following good-to-use features.
  • Unlimited bandwidth, disk space, email accounts, FTP accounts, MySQL databases, and hosted domains.
  • PHP 5, Ruby on Rails, cron jobs, SSH, Curl and custom .htaccess.
  • cPanel control panel and Softaculous installer.
However, from this list, you can see that some important features are missing, for example, Python and Perl. Besides, the speedup technologies like CDN and SSD are also absent. In addition, if you want development features like Git, CVS or SVN, you should check other choices instead of HostUpon.

Shared Hosting Alternatives to HostUpon 4.50 of 5

HostUpon is worth a consideration if you want to find a cheap web host and stay with it for a long time. However, in the case that you also care a lot about the technical support and hosting performance, you can turn to other web hosting providers, such as the following ones.