HostRocket Review, Rating & Secret Unveiled 2016

HostRocket
our editors
9 votes 3.00 of 5
The domain name is registered in 1999, however, HostRocket headquarters in upstate New York serving only 500 sites on a global scale. This company has a keen ability to focus on unique needs of each client by providing shared, reseller, VPS hosting and dedicated servers. It takes pride in reshaping and influencing the current hosting market on a solid foundation of customer endorsement.

However, HostRocket is notorious for its exaggerated price tag which comes out to be a diabolical conspiracy. Firstly, the advertised low prices are pay-up-front and a monthly-based contract is accordingly more expensive. In addition, users are required to pay extra fees for add-on services separately, such as domain registration and site setup, etc. As a matter of fact, this company just turns out to be away from its affordability goal.
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Editorial Review

HostRocket Speed Review 3.50 of 5

HostRocket has 10,000+ square feet data center which allows thousands of servers and enough room for site expansion. In the further, this company guarantees unmatched loading speed by equipping data centers with high-end Gigabit Ethernet facilities.

Furthermore, powered by 24/7/365 server monitoring, HostRocket has confidence to perish any problem, be it hardware, networking or software. Thanks to top-rated infrastructures and close monitoring on systems, this web host succeeds to deliver satisfying network connectivity speed.

HostRocket Reliability Review 2.50 of 5

In view of network stability, HostRocket only guarantees 99.5% uptime which is much less than most web hosts. Aside from that, this company doesn't have any information related to uptime and presents some over-exaggerated introductions about its technologies applied in data centers.

As a matter of fact, many customers reflect that their sites go down for hours and sometimes for a couple of days. Even worse, there is no prior warning for maintenance or upgrades, which affects a good number of registered users' businesses in a very negative way. Besides, continuous downtime is an convincing indicator for this company's irresponsibility.

HostRocket Feature Review 3.50 of 5

In terms of the web hosting services, HostRocket has two flexible hosting solutions – Shared Hosting and SSD Shared Hosting. Note that both of the two solutions have four plans, but the latter one is more costly than the former one which will be explained in the following section.

In Shared Hosting solution, there are four optional packages - Biennial, Annual, Semi-Annual and Monthly - which are based on correspondent billing cycles. In regards to features, all plans consist of unlimited data transfer, storage, FTP accounts, databases, domains and mailing lists, etc. By all accounts, the unlimited service is just a sales slogan in the world of web hosting.

On the plus side, HostRocket adopts cPanel as user panel and allows free site backup through cPanel, which irons out much hassles. In addition, this web host supports SSH access and multiple coding languages like PHP 5, Perl 5 and MySQL 5, etc. Speaking to additional features, it backs custom error pages, phpMyAdmin and web-based file manager, and so forth.

HostRocket Technical Support Review 2.50 of 5

Perhaps the sluggish customer support is the biggest weakness for HostRocket. According to feedbacks, it takes a long time to get back from the support representatives especially via email system. In some cases, even you pay extra $10 for submitting a rush ticket, what pays you back is equally poor service.

Note that there is no live chat support available and you are only left to hotline support. However, the mentioned phone call is attested to be non-existent as it cannot be accessed even on working days and turns into an automatic email ticket most of the time.

More than that, their technical staffs are said to be less skilled and patient in resolving users' questions. In this sense, slow and incompetent support is more detrimental to the growth of your business than a tricky price policy.