Hostica Review, Rating & Secret Unveiled 2016

our editors
7 votes 1.50 of 5
Not Recommended
Founded in 1999, Hostica is a web hosting company that focuses on offering simple hosting services with simple pricing and features. After 16 years' growth, the company is now hosting approximately 14 thousand domains.

In fact, Hostica had some more customers back into 2012 and 2013. However, due to the constant downtime issues, disappointed technical support and some other reasons, the number of users declined much in the past two years. Thousands of users moved their websites away.

When searching Hostica online, you will find that there are numerous complaints and negative reviews. Based on our experience in hosting, we would not recommend this web host for you no matter you are looking to build a simple blog or start an online store. The reasons are detailed in below, and the necessary statistics are also offered.
Editorial Review

Hostica Speed Review 2.50 of 5

Hostica says that they are using first-class data centers throughout the US, and their servers are some of the fastest. However, we have found no detail about either the data centers or the servers placed in them. The company does not even explain where their data centers are located, or what they have done to guarantee the performance of customers' websites.

Due to a lack of information, our expert team has personally monitored Hostica server response and page loading speed. Results tell that the company does not offer fast speed. Their shared hosting services are even slower than the average of the industry. You can see some records of the server responses in below.

Hostica Server Response Speed

Hostica Reliability Review 2.00 of 5

Hostica claims to deliver great uptime by using redundant power supplies and network connections, and investing much on server and network security. But again, they do not offer any evidence.

According to customer reviews, the reliability of Hostica is poor. In 2013 and 2014, many users experienced terrible downtimes lasting several days. Sometimes their websites were accessible, but the email server was down for more than a week, which sounds unreasonable.

The downtime problems become less severe in 2015, but the uptime of Hostica is still poor in most times. The company delivered 99.9% uptime in only one month in the past half a year.

Here is our monitoring of the last 30 days.

Hostica Uptime

Hostica Technical Support Review 1.50 of 5

Among the main reasons why so many webmasters left Hostica, the terrible technical support is the #1. Although the company promises professional support through live chat, phone, tickets and email, the support services are just poor.

First of all, most of the support representatives do not help with customers' problems in a good manner. The so-called professionals usually hang up the consulters on live chat and phone, and they make very slow responses to emails and tickets.

What's more, the live chat support is claimed to be available 24x7. However, it is not. This service is only reachable on several hours per day – even for sales support. Also, you have to pay attention that technical support through phone is not offered for everyone and any question you'd like to ask. There are restrictions indeed.

Hostica Live Chat

Hostica Web Hosting Pricing Review 2.50 of 5

To keep their services simple, Hostica offers two web hosting plans only which are named Simple and SimplePlus. The plans include the same features except that they allow hosting different numbers of websites.
  • Simple: 1 website included & $1.75/mo for another website added.
  • SimplePlus: 10 websites included & $0.75/mo for one more website.
These two plans are priced at $1/mo and $6.45/mo, which makes them affordable. However, there are still several concerns.
  • Hostica only allows 12-month billing. No other choice is available.
  • The low price of the Simple plan is exclusive to the initial term. Renewals cost $3.49/mo.
  • Hostica charges $5 setup fee for Simple.

Hostica Web Hosting Feature Review 2.00 of 5

Regarding features, Hostica is good in a few aspects. For example, it offers an easy-to-use website builder, Softaculous script installer, and two database choices including MySQL and PostgreSQL. But that's all. You can rarely find more good things.

Below are some of the limitations of Hostica web hosting features.
  • The company offers H-Sphere as the control panel which is not a popular and modern option.
  • The company does not provide a full feature list. As far as what we have found, it does not support Python, Ruby on Rails or SSH.
  • The use of CGI scripts is strictly limited.
  • There is no backup and restore tool.

Other Concerns about Hostica 1.00 of 5

Besides all the disadvantages discussed above, you also need to pay much attention to the following facts.
  • Hostica does not provide a favorable refund guarantee. Even if you cancel your account within the first 30 days promised by the company, you cannot get any refund of the current billing cycle. Besides, no pro-rated refund is offered.
  • Hostica backs up their servers periodically, while they do not clarify the exact frequency. You cannot count on them for any data restoration.
  • If your website is hacked, Hostica does not help you with the cleanup, and instead, they will disable the access to your site for a minimum of 5 days and remove all files immediately. For the reactivation of the site, the company charges an additional reactivation fee.

Better Web Hosting Choices 4.50 of 5

Since Hostica is not recommended, we will offer some good alternatives which have a high reputation and provide quality services. All of the web hosts below are awarded as the best web hosting providers by many review sites.