Hostek Review, Rating & Secret Unveiled 2016

our editors
0 votes 2.50 of 5
Hostek started the web hosting business back in 1998. Now the company offers a wide variety of hosting services including VPS, reseller hosting, shared hosting and dedicated servers, as well as other services like business solutions, domain registration, domain transfer and SSL certificates.

Holding the commitment of ensuring 100% customer satisfaction, Hostek claims that they are continually trying to offer better services with exceptional value, great customer service and timely support. Currently, the company is hosting more than 20,000 websites.

As Hostek guarantees 30-day refund, in the case of dissatisfaction, the company will refund 100% of the hosting fee of the first month and extra 100% credit. Note that payments processed with "Pay by Check" will not be refunded. Only account credits for the unused hosting are granted.

Hostek says they have 2 data center locations in the US. One is located in St. Louis, and for another, there is no information about it. To guarantee the quality of servers, the company has been constantly purchasing new Dell servers with the latest technologies.

This review is made to analyze the quality of Hostek VPS servers, the most widely used services among all the company's offerings. From the details below, you can also get a glimpse of the quality of other hosting solutions.
Editorial Review

Hostek Speed Review 2.50 of 5

All of Hostek VPS solutions are backed by Dell servers. In addition, the St. Louis data center features multiple carriers including Cogent and redundant network powered by Cisco routers and switches. It seems that high performance can be expected.

However, the reality is a little bit different. In the past 15 days starting from July 20, 2015, Hostek has encountered 3 network connectivity issues: 2 network outages caused by network maintenance and an unexpected issue of the backbone fiber respectively, and unexpected slowness affecting a number of servers.

According to our monitoring, Hostek does not constantly offer fast speed. The server response can be quick at some times and very slow at other times.

Hostek Server Response Speed

Hostek Reliability Review 3.00 of 5

All of Hostek hosting solutions are built upon a cloud infrastructure, and the virtual servers are not exceptional. The utilization of cloud can improve the reliability to a large extent because there are always servers standing by in case of server failure. The following factors also contribute to good uptime.
  • Dell Compellent storage: enterprise grade storage with advanced redundancy.
  • Separate power feeds for different equipment.
Hostek guarantees 99.99% uptime for VPS users, but our monitoring shows that the company cannot always fulfill the commitment. For 3 months in the past year, the uptime falls below 99.95%. Read the statistics for the past 30 days.

Hostek Uptime

Hostek Technical Support Review 2.50 of 5

Hostek is quite proud of their customer service. As the support is available 24x7, you can contact the support staff at any time when in a trouble. Although live chat, phone and a ticket system are all offered, it is suggested to submit a ticket for technical support.

The company has done very well in ticket support. A response can be expected within 20 minutes. For live chat, it is only good for easy and short questions. However, you may not hold a high expectation of Hostek support when you are in a severe server issue like constant outage, according to customer reviews. The support team can be not responsive at all at that time.

Hostek Windows VPS Hosting 3.00 of 5

Hostek offers 3 Windows VPS plans all of which are discounted 75% for the first month. Note that the discount is for FIRST MONTH only. Besides, all plans include unlimited bandwidth and 1 dedicated IP. Below are the differences of the plans.
  • Starter VPS: $8.74 for the first month and then $34.95/mo, including 70 GB storage, 2 GB RAM, 2x3Ghz CPU, and 5 days' backup copies.
  • Silver VPS: $11.99 for the first month and then $47.95/mo, including 90 GB storage, 4 GB RAM, 2x4Ghz CPU, and 7 days' backup copies.
  • Business VPS: $24.99 for the first month and then $99.95/mo, including 180 GB storage, 8 GB RAM, 4x6.5Ghz CPU, and 14 days' backup copies.
  • Windows Server 2012 R2, ASP.NET, Classic ASP & PHP 5.3/5.4/5.5/5.6.
  • All solutions are fully scalable. RAM, CPU and storage can be added at any time with additional charge.
  • OS patching and application patching are available. Upon request, Hostek support team can install MSSQL, MySQL, ColdFusion and other installed software on your server.
  • Two-hour free Premium VPS Management Services is included. The support team can provide you with suggestions about how to manage and maintain your server.
  • Expensive extra resources: $17.5/mo per 1 GB RAM, $95/mo per CPU core and $19/mo per 20 GB disk storage.
  • Email accounts are limited. Only 10 mailboxes are included for free and they are only available for 1 domain. To get additional accounts, there is an extra fee of at least $24.95.
  • Hostek offers a custom control panel named MochaPanel which has an easy-to-navigate design but does not seem as powerful as the popular control panels like WebSitePanel.
Despite the extra charges, Hostek is quite a good choice for webmasters needing a Windows VPS for online businesses or development.

Hostek cPanel VPS Hosting 2.50 of 5

Being similar to Windows VPS, cPanel VPS also comes with 3 plans with a 75% discount for the first month. Basic information about the plans is given below.
  • Starter VPS: $8.74 for the first month and then $34.95/mo, including 40 GB storage, 2 GB RAM, 2 CPU cores and 5 days' backup copies.
  • Silver VPS: $12.49 for the first month and then $49.95/mo, including 70 GB storage, 4 GB RAM, 4 CPU cores and 7 days' backup copies.
  • Business VPS: $24.99 for the first month and then $99.95/mo, including 140 GB storage, 8 GB RAM, 8 CPU cores and 14 days' backup copies.
  • CentOS 6, Apache, PHP, MySQL & SSH access.
  • cPanel and WHM are available for free, so you can manage your account easily and create sub cPanel accounts.
  • Scalable resources & two-hour free Premium VPS Management Services.
  • It seems that no email service is offered for Linux VPS plans, so you will need to rely on third-party email services. This may require extra cost if you want a professional service allowing using your own domain.
  • Softaculous installer is not included for free. Instead, it charges $1.5/mo.
  • Additional resources are expensive, and the prices are the same as Windows VPS.
  • CloudLinux OS is charged additional $13.95/mo.

Better Options for Linux VPS Hosting 4.50 of 5

If you do not like the cPanel VPS hosting solutions offered by Hostek, take a consideration of the following VPS hosts which offer cPanel, rich resources and responsive support at affordable price.