HostBuddy Review, Rating & Secret Unveiled 2018

our editors
0 votes 3.00 of 5
Founded in 1999, HostBuddy is a provider of shared web hosting, reseller hosting and semi-dedicated hosting. The company claims that over 170,000 websites are currently hosted on its servers.

HostBuddy has been offering both Linux hosting and Windows hosting services, and it can provide almost all the features that are commonly needed. Besides, this web host has released a special and compelling promotion – a 60-day free trial of its shared hosting. The details about the promotion are presented later in this review.

HostBuddy establishes itself as a reputed hosting provider, while there are many complaints seen on the Internet. Therefore, we have monitored the performance of the company's service and read customer reviews carefully in order to make this HostBuddy review comprehensive. In below, you can learn how the company performs in reliability, speed, support, and more.
Editorial Review

HostBuddy Speed Review 3.00 of 5

HostBuddy says on the official website that it uses SSDs for the database servers, file storage cloud and application server cloud to achieve the best possible performance. Besides, it offers fast network connections from multiple quality bandwidth providers including AT&T, Level3 and Global Crossing. The network usage keeps 30% on average, so that there is enough room to handle the usage spikes.

The facts tell that the facilities and technologies HostBuddy utilizes have been working well as the company has achieved good results in our performance monitoring. The page loads average about 3 seconds, and the server response time is below 550ms. The monitoring result is as follows.

HostBuddy Server Response Speed

HostBuddy Reliability Review 3.50 of 5

HostBuddy web hosting service is powered by 3 data centers which feature redundant network, redundant power, diesel generators, regular maintenance and advanced security systems in order to ensure a high level of service availability and network connectivity.

Backed by these facilities, HostBuddy promises 99.9% uptime for all users. Our monitoring has proved that the company can fulfill the promise indeed as the uptime in the last year is over 99.9%. Here are the uptime statistics in the recent days.

HostBuddy Uptime

HostBuddy Technical Support Review 3.00 of 5

The primary methods suggested by HostBuddy for users to seek technical support are to browse its knowledgebase and submit a ticket in the helpdesk system. Both of these methods are effective, but the efficiency is a concern. The knowledgebase doesn't cover a lot of topics, and the ticket system is not as responsive as you may expect. Ticket replies usually require 4 hours or more.

For instant technical support, you can make use of the company's chat system where support agents are online 24x7. This is currently the most efficient way to get solutions to the normal hosting issues.

Besides, HostBuddy provides a toll-free telephone number, but you have to pay attention that the number is primarily used for sales support instead of technical support.

HostBuddy Web Hosting Plans and Prices 3.50 of 5

Nowadays, HostBuddy offers 3 paid web hosting plans which support both the Windows and Linux operating systems so that you can make a choice when purchasing any of the plans.

All of these plans come with two billing cycles including 3 months and 12 months, and depending on the term length, the prices are different. Below is the detailed price information.
  • Basic: $4.5/mo for 3-month terms, and $2.95/mo for 12-month terms.
  • Advance: $6.5/mo for 3-month terms, and $4.95/mo for 12-month terms.
  • Premium: $9.95/mo for 3-month terms, and $7.95/mo for 12-month terms.
To deliver a worry-free experience, HostBuddy offers a 60-day refund guarantee. Account termination within the first 60 days of signup will result in a full refund, and terminations after that time lead to a pro-rated refund.

Note that the refund guarantee is only applicable to the annual terms. If you choose the 3-month term when buying any hosting plan, you are not qualified for any refund, which is unreasonable.

HostBuddy Web Hosting Features 3.00 of 5

All of HostBuddy web hosting plans include unlimited bandwidth, disk space, FTP accounts and email accounts. The differences, however, are the number of hosted domains and the support for some specific features.
  • Basic: 1 website, 1 MySQL database, and 1 MSSQL database (exclusive to Windows hosting). Dedicated IPs, CGI, Perl, Cron Jobs, Web Deploy, isolated application pools and mailing list are not supported.
  • Advance: 6 websites, 6 MySQL databases and 6 MSSQL databases. Perl, CGI and Cron Jobs are not supported.
  • Premium: Unlimited websites and databases.
Besides these features, you can get the following things by selecting Windows or Linux as the operating system.
  • Linux hosting: cPanel control panel, PHP 5.2-7.0, custom error pages and Zend Optimizer.
  • Windows hosting: Web-based control panel, MSSQL 2012/2014, ASP.NET 1.0-4.6.1, ASP.NET MVC 1-6, Classic ASP, Silverlight, and Medium/Full Trust.
The feature information above tells that the affordable Basic plan is not a cost-effective choice as it lacks many important features. Besides, there is no information about the availability of some development features like SSH and Ruby on Rails. In fact, there are several web hosts offering much more cost-effective Linux and Windows hosting plans, for example, Arvixe.

HostBuddy 60-Day Free Trial 3.00 of 5

As the name suggests, the free trial allows you to try HostBuddy shared hosting service for 60 days without paying a penny or giving out your credit card information. Since it is free, the trial plan doesn't come with rich features, so the available resources include 1 website, 1 GB storage and 1 MySQL/MSSQL database only.

If you want to test the performance of HostBuddy servers and networks, you can surely start a free trial. But it is not a good idea to start an online presence seriously with the free trial plan.

Better Web Hosting Alternatives 5.00 of 5

HostBuddy is not a bad choice for web hosting. However, there are indeed many web hosts doing much better in all of performance, technical support and affordability. If you want a Windows hosting plan from a reliable company, we would recommend the leading web hosts like WinHost and Host4ASP.NET. And if you need a Linux hosting plan, we have the following suggestions.