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I have been with GoDaddy for 3 years. It is very fine when it is working, and its technical support is really good. Their technical support staffs are well trained, professional, friendly and patient, speaking native English. I have had issues for about 5 times, and each time I called for technical help and got instant respond and right answers, even at 4 am. Thanks very much!!!
My experience with Godaddy is not quite good, especially for their support. They didn't even reply to my emails in 2 days, and there is no help over live chat. I'm not sure in which way I can reach them and have my problem resolved.
Godaddy.com is awful. The tech support refused to fix a problem with the server my site was on. The server is very slow. It takes more than 30 seconds to load control panel. The tech support tried to blame it on a program I installed, This program is not active and no background processes exist and yet the still refuse to fix the problem. Instead they sent me a email explaining. How they JAIL you for using up the CPU when in reality my site did not use any of the CPU. I am going to cancel my account. I am also going to spread the word on all of the forums.
I'll make this public because I'm not ashamed to say, this is my last day with GoDaddy. Listen, I am not an unreasonable person. But when I pay $50/month, I expect someone to answer the phone within 3-5 minutes, MAX. Not that average of 15-20 minutes that it takes to get an experienced GoDaddy tech person on the line. Also, claims of 99.9% uptime are totally false. For no reason at all (as in, I wasn't sending any kind of extraordinary traffic), my site went down for longer than 12 hours, 5 times in the past year. If that's acceptable to you, go with GoDaddy. Otherwise, I'd say you can get managed cloud hosting with better hardware and cheaper prices elsewhere - and oh yea, other companies actually answer the phone! Peace out GoDaddy!
Very poor technical support. I called into the support center, the staff could not address my issue timely and helped me create a ticket, but I waited for a couple of hours without response. Secondly, another staff told me their shared hosting support tickets would be resolved in 48 hours. How long a problem solving time they needed!
I paid to have my domain updated back on August 22 and it is still not updated today - Oct 17. I was then double billed in September for a non-working service. My service for the past two months has been a useless waste of my time and money because there was no service provided. No domain registered and could not log in after the upgrade. Today was the first opportunity I have had within my busy schedule to call and wait for an explanation. I was not given an explanation but was told it will be taken care of within two to three days. I was told this on my second call after not being able to get your service to work. The service is still not working. They did correct the double bill from September but have not offered me anymore for my hassles. At this point, I would not recommend GoDaddy.
It has taken 2 weeks to resolve an issue that we have been told multiple times was being handled. The support team did not accurately provide us the necessary items we needed to submit in phase one of initiating our SSL certificate. We placed our order on 9/20 (I have receipt documentation for everything), provided additional information on 9/22 and were given a 24 hour quote to completion. We contacted support every single day and were told it was being handled. On 9/26 we were told it would be completed within 5 hours and they had no idea why it was taking so long. On 10/1 I spoke with John B. and Chris M. who FINALLY isolated that the order was never even PUT THROUGH WITH COMODO. This is the most unprofessional service we have received with customer support. Customer support had no idea what was going on with our order. Unacceptable. This has delayed our build 11 days.
It loads my sites very slowly, like 10 seconds to get my page loaded and I don't have any heavy stuff on my page only a simple WP without any plugins. I'm also testing site reliability with 'pingdom' and it's 85.30% uptime with 14 downtimes. They had issues with security breaching also but like 8 months ago. Support is awesome!
Godaddy's grade has reduced from an A + just last year to an F this year. Multiple instances of downtime, full disks, poor server monitoring, inconsistent and inaccurate information from technical support staff. As I am writing this I am into the 12th hour of being offline with no specific resolution or eta. Needless to say I am no longer a happy customer. And now I am boarding a plane for a six hour flight cringing to see where things stand when I land.
It took over 2 days for GoDaddy tech support to change the domain name to the correct spelling. At first they told me there was not difference in the names and I had to point out like a parent to a child that there was a letter missing in the name. Then since the first domain name was incorrect my log in ID was no long the first 5 letters of my domain and this little problem took them only 45 minutes to tell me that they can not change the login id because it would mess up THEIR accounting. I guess they are more interested in themselves than satisfying a customer. Do NOT use this hosting site.
I have twice had issues with GoDaddy regarding email storage. Both times they shut down my website hosting first and then call me to discuss options. When I call back I am put on hold for long lengths of time. It is very unprofessional. If you are seeking web hosting look elsewhere.
Lack of basic communication and understanding from the systems administrator has led to outage of the site for a good three hours and requiring many calls till resolution. Very sour experience, sorry.
Pricing is great! Hosting is reliable! I have had very few downtimes in the 5 years + I have been hosting with them. Control Panel has a bit of a learning curve, and the value apps available are fairly easily installed, although I have had a slew of problems (mostly permissions!) with the repeated auto install/uninstall/reinstall of DotNetNuke, as well as the auto upgrades for same. Support is fairly good too, although it shouldn't be needed for their auto installs thru the control panel, which is basically why I had to call them repeatedly recently...Also, be sure to change your billing info should you change cards...if not, you could lose a domain...unless you want to pay an $80 renewal charge for it....
My websites cannot run successfully in their host because of the trust level is not configured to be fully trusted the IIS. I had wasted 4 days talking to their support and researched the root causes. But finally gave it up and asked for money back. It's hard to communicate with some of their technician. They don't have experience on ASP.NET technology but considering themselve always right. I was suffered from these days and finally chose Arvixe ASP.NET hosting from besthostingsearch.com here.
I think this is the best windows hosting plan with cost under $5/month. I own a community based on communityserver which has been run smoothly with go daddy for 5 months. The performance and reliability of the server looks great at least better than my previous providers - aplus and midphrase. As a well known company, godaddy should be your best choice at anytime.
The reliability and customer service of Godaddy is improved a lot compared to 2 years before. I have been their customer for 4 years from 2007. Their windows2003 server was not reliable - averagely went down one time per week. I nearly went away at that time. But after I upgraded to windows2008 server for free at the end of 2010, the reliability is significantly improved. I only encountered one downtime in past 8 months. I can see they're improving, this is important for why I signed up with another 3 years order in May this year.
I have been with Godaddy for 2 years. I think it's not bad. My only concern is about their customer support. Almost of their support engineer are not skilled at technology. And if you're new to Godaddy, you will be missing in their control panel by the way.
I have been with Godaddy for 6 years already. I had used all their domains, economic shared web hosting, SSL certificate and VPS so far. I never encountered any tricky problems which they cannot resolve. The only reason the people having complaints is that they serve too many customers. Even there is only a small portion of customers having complaints, but the total number of them are much bigger than other hosting companies.
I have been with Godaddy windows economic plan for 2 years. I'm using windows 2003 for my Blogger.NET although they have upgraded their new accounts to Windows 2008. In these 2 years, I didn't get any serious issue on stability. I think this plan is very cost effective. I'm aware of there are so much negative reviews to Godaddy web hosting plans. But I'm curious on "why". The massive of Godaddy customers may be the biggest reason. I recommend you for Godaddy, at least their Windows hosting plan is reliable.
Godaddy is reputated on domain name and SSL certificate but surely not on shared web hosting! Keep away. Their servers are quite slow and down frequently. Don't get trouble to yourselves.
I switched from Godaddy to bluehost 2 weeks ago. It's extremely slow than all hosts I used before. Simply speaking, in past 2 weeks, the Google craweling speed increased by 400% as I seen in webmaster tool. If you want to push your site at top of Google, keep away from them.
The setup for multiple domains in Godaddy is really a nightmare. If you're .NET developer, keep away with Godaddy windows hosting at all costs. I customized the membership and role provider, and go figure, but there's no way to get it working. The security permission block just about everything in the platform, you can do nothing that requires a trust above the lowest possible setting in .NET infrastructure. The support employees have no idea about the code related errors or issues...