FastWebHost Review, Rating & Secret Unveiled 2016

our editors
9 votes 2.50 of 5
Not Recommended
Founded in 2002 in Santa Clara, FastWebHost claims that it has been dedicated to providing affordable hosting solutions. This company involves in various hosting services, including shared hosting, reseller hosting, and cloud VPS hosting. Up to now, it has served more than 200,000 users in over 150 countries.

The company offers multiple hosting plans that are seemly budget-friendly for users to upgrade or downgrade according to their needs. Also, it promises each user that these hosting plans come with an extensive range of features. Moreover, the company is committed to providing stable uptime, fast hosting speed, and responsive support.

To verify whether its hosting services are as good as it advertises, we have hosted a sample WordPress site on FastWebHost and kept observing it closely. Besides, we have collected hundreds of webmasters' feedbacks over the internet to make this review more objective and precise.

According to our monitoring results and verified users' reviews, the company is not a wise choice for shared hosting. It has received many complaints addressed to its downtime issues, unsatisfying performance, and unreasonable refund policies.
Editorial Review

FastWebHost Speed Review 2.50 of 5

When it comes to hosting speed, FastWebHost states that it has made constant efforts to ensure an optimized hosting performance for its users. Besides the high-performance Intel Xeon processors, the company claims that its servers are also featured with 2x10Gigbit Ethernet adapters and a minimum of 32GB memory.

It seems that FastWebHost is able to provide blazing fast loading speed with the help of robust infrastructures. However, the reality tells a different story. On the basis of monitoring statistics, it takes FastWebHost roughly 560ms for responding to a server request. Technically speaking, this server response time is far from fast.

FastWebHost Reliability Review 2.00 of 5

FastWebHost does not own a data center itself. Instead, the company fully utilizes three data centers of LiquidWeb, another privately held provider of hosting services. These data centers feature redundant power supply, HVAC, and fire detection systems.

Moreover, the company equips its multi-tiered network with N+1 redundancy to safeguard users' connectivity. Besides, its dedicated technicians are monitoring the network and data centers around the clock trying to ensure a maximum of reliability.

FastWebHost offers a 99.9% uptime guarantee for each user of its hosting services. However, by the reviews of many webmasters, it fails to suit the action to the word. As they mentioned, the network connectivity is not stable, and downtime issues are frequently seen. Some even note that their sites have endured several severe downtime accidents.

On the basis of monitoring outcomes, the company has achieved an average of 99.87% uptime in the past thirty days, which is not that bad yet unsatisfying for shared hosting.

FastWebHost Technical Support Review 2.50 of 5

Technical support is playing an increasingly important role in backing up users' successes. In this aspect, FastWebHost has done a relatively good job.

The company carefully selects and trains their support staff to guarantee the quality of technical support. Also, it offers a wide range of options for users to access the support, including the live chat, email, and ticket-based helpdesk.

These support channels are available 24x7x365. Users who have encountered any problems are able to get assistance by submitting a ticket or starting an online talk. The average of response time is about fifteen to twenty minutes.

Besides, FastWebHost offers a knowledgebase, blog, and numerous helpful tutorials as its complementary support options. However, it has to be noted that this company lacks the offering of phone support, which more or less generates some inconvenience for users who desire to get assistance in an effective way.

FastWebHost Hosting Plans Review 3.00 of 5

FastWebHost provides three plans for shared hosting, that is, Value Plan, Business Plan, and Enterprise Plan. The prices are $2.99/mo, $3.99/mo, and $4.99/mo respectively.

However, these prices are only valid for new users for their initial terms. After that, the company renews all plans at regular rates, which are not explicitly specified on its website.

The company includes multiples freebies with each hosting plan, including a free domain name, free domain transfer, and free website builder. However, after reading its terms of service, we find that these freebies seem not that attractive.

A real example is the free transfer service, which is provided as a courtesy service. FastWebHost in some case will not assist users to transfer their data. Besides, it does not provide any guarantees for how much time will be consumed for completing the migrating process.

FastWebHost Features Review 2.50 of 5

FastWebHost does provide some good features. With each hosting plan, it offers unlimited bandwidth, email accounts, FTP accounts, and MySQL databases. The differences between these plans only lie in the available disk space and hosted domains. Check the following list for more detailed information.
  • Value Plan - Comes with 50GB disk space and one domain.
  • Business Plan - Comes with unlimited disk space and domains.
  • Enterprise Plan - Comes with the same resources as Business Plan. Besides, it includes a free IP address.
Besides, the company provides cPanel as the default control panel. With the help of this highly praised control panel, users who are allowed with unlimited domains are able to manage all websites on the same account in a simple yet powerful manner. Also, this cPanel is integrated with a 1-click installer that enables users to install many popular applications like WordPress without consuming much time and energy.

What has to be noted is that this company does not support SSH, which is critical for the security of remote connections. Moreover, it provides little information about some important scripting languages, such as Perl, Python, Ruby on Rails, etc. Therefore, it is difficult to verify whether these features are supported.

FastWebHost Review on Cancelation Policy 2.00 of 5

FastWebHost claims an unconditional 30-day money back guarantee, within which users who want to cancel their accounts are able to get a full refund in theory. However, as many feedbacks said, asking for a refund is not as easy as starting a hosting service with this company.

Some webmasters note that they tried to cancel their accounts and contact related staff for a refund. However, they received no replies. After reviewing its cancelation policy more extensively, we find the following limitations.
  • The 30-day money back guarantee applies to first-time accounts only, which means that users who used to have an account with FastWebHost are not able to get a refund.
  • A prorated refund is offered after the initial 30 days, including only the costs for the unused time.
  • All refunds exclude any domain registration fees, administrative fees, and install fees for custom software.
  • The company denies to provide a refund for payments via some certain channels, including Bank Wire Transfers, Western Union Payments, checks, etc.

Better Alternatives to FastWebHost 5.00 of 5

FastWebHost offers multiple hosting plans that come with basic features. However, it fails to guarantee stable uptime, fast hosting speed, and reasonable refund policies. Therefore, for those who are looking for a reliable and budget-friendly hosting provider, we recommend the following alternatives.

Listed as below, these companies are reputable in the whole industry for providing various hosting plans that are richly featured and fairly charged. Also, they offer excellent uptime, speed, and technical support to ensure each user with an optimized web presence.