Exabytes Review, Rating & Secret Unveiled 2016

our editors
1 votes 3.00 of 5
Exabytes is a global hosting provider which was established in Malaysia but now has offices in several other countries including Singapore, Indonesia and the US. Since the inception in 2001, the company has been focusing on web hosting, and it is currently serving thousands of clients globally with over 400 servers.

Exabytes provides multiple types of hosting services to meet various needs, including small business hosting, reseller hosting, cloud hosting, VPS, and dedicated server. Besides, some website tools and backup solutions are also available.

This review is only written for Exabytes small business hosting – the company's most popular hosting service. The performance, cost-effectiveness and support quality will be analyzed, so that you can know whether the company is the right host for you.
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Editorial Review

Exabytes Speed Review 3.00 of 5

Exabytes uses one data center in the US which is located in Denver, CO. The company doesn't own or operate this data center, and instead, it only places dozens of servers there. Besides, there is no detailed information about the network equipment or server specifications.

But generally speaking, Exabytes servers and networks are fast although they are not really performing excellently. According to monitoring, the server response speed of Exabytes is stable at most times, averaging about 500ms.

Exabytes Server Response Speed

Exabytes Reliability Review 2.50 of 5

Exabytes has released two guarantees for the uptime – 99.5% server uptime, and 99.9% network uptime. To make the guarantees come true, the company claims to have invested heavily in enhancing the reliability of its data center, servers and networks. Besides, 24x7 server monitoring is also offered.

We have been monitoring Exabytes for a couple of months, and according to the results, the company doesn't do well in reliability because the service uptime hardly reached 99.9% in the months. Below are the recent 30 days' monitoring results.

Exabytes Uptime

Exabytes Technical Support Review 3.00 of 5

Exabytes has been quite proud of its friendly and professional technical support which is reachable 24x7. When you have a question or hosting issue, you can:
  • Submit a ticket in the helpdesk, then a support representative will reply you soon.
  • Chat with a support representative.
  • Search your question in the knowledgebase which includes hundreds of tutorials for common issues.
  • Watch the video tutorials about email management, DNS, FTP, etc.
The various support methods seem great. However, you need to notice the following facts.
  • Exabytes doesn't offer a phone number for technical support. If you like making a call in order to address simple issues, you should be disappointed.
  • Support forums are available on Exabytes website, but they are almost useless due to the lack of maintenance.
  • Tickets are sometimes replied slowly. The waiting time is 6 hours or longer.

Exabytes Small Business Hosting Price 3.00 of 5

Exabytes is not among the providers of affordable Linux hosting. It has three small business hosting plans which are priced at $5.65/mo, $9.65/mo and $10.65/mo for those choosing the 1-year term. If you pay the plans monthly, then the costs increase to $8.65/mo, $13.65/mo and $13.65/mo. These prices are not cheap.

However, for all the plans, Exabytes guarantees 100-day money back, which is a piece of good news for new users who want enough time to try and experience. Within the first 100 days, you can try your best to test the support, features and performance, and if you are not satisfied with anything, just cancel the service and request a refund.

The refund guarantee is the largest highlight of the small business hosting services offered by Exabytes.

Exabytes Small Business Hosting Features 3.00 of 5

Exabytes provides unlimited email accounts and subdomains in all the small business hosting plans, but the amounts of data transfer, disk space, database and parked domains are different. The differences are detailed in the list below.
  • EBiz Plus: 10 GB disk space, 50 GB bandwidth, 10 addon domains, 50 parked domains and 50 MySQL databases.
  • EBiz Gold: 300 GB disk space, 300 GB bandwidth, 30 addon domains, 300 parked domains and 300 MySQL databases.
  • EBiz Gold Unlimited: Unlimited disk space, bandwidth, addon/parked domains and databases.
Even though the resources are different, the plans come with many common features. For example, they all include cPanel, a powerful control panel assisting users in handling various hosting tasks like email management, domain management and database creation. Besides, Softaculous is available for the installation and update of over 400 applications.

However, Exabytes doesn't provide a feature list to explain what it offers and what it doesn't. Considering this, you have to contact the sales team each time you want to know whether a certain feature like SSH and automated backup is accessible in a plan, since there is no official information published.

Better Small Business Hosting Providers than Exabytes 5.00 of 5

Exabytes is far away from being a great hosting choice due to its mediocre performance in all the important aspects that you should consider when selecting a place to host your website.

Fortunately, there are indeed many good options open to you if you want to start a website with a reliable, affordable and easy-to-use small business hosting plan. Below are the top suggestions which have been tried by our editors.