DigitalOcean Review, Rating & Secret Unveiled 2018

our editors
6 votes 3.00 of 5
Based in New York City, DigitalOcean is a young cloud hosting provider founded in 2011. The company has been focusing on developers and trying to provide an easy-to-use interface with which developers can go back to coding with touching any underlying complexity of the infrastructure management.

DigitalOcean has been growing fast, and now they have more than half a million users from over 230 countries. The company uses 10 data centers in 6 locations including San Francisco, New York City, London, Amsterdam, Frankfurt and Singapore, so you can choose the one nearest to you to gain faster speed.

Like most fast-growing web hosts, DigitalOcean gained a high reputation in the early years, but in the recent 2 years, there are more and more negative comments coming along with the company's quick business expansion. This review will provide insight into DigitalOcean cloud servers to help you decide whether to use the service.
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Editorial Review

DigitalOcean Speed Review 3.00 of 5

DigitalOcean has 1 data center in the west coast of the US and 3 data centers in the east coast, which can ensure fast speed for most geographic locations in this country. Besides, the following factors all contribute to optimized performance.
  • All DigitalOcean servers utilize SSDs which can make server response and page loads several times faster.
  • DigitalOcean uses multiple Tier-1 network providers and can guarantee 1 GB/s network speed.
  • The company adopts full KVM virtualization for improved security and performance.
We have been monitoring DigitalOcean cloud servers for a long time and find that the speed is good but not stable enough due to frequent event processing delays. Below are the monitoring records of the past 24 hours.

DigitalOcean Server Response Speed

DigitalOcean Reliability Review 4.00 of 5

If you are not in a very bad luck, you can enjoy great reliability with DigitalOcean. The physical servers are secure and reliable, backed by redundant power supply in all data centers. Also, the web host provides a 99.99% uptime SLA for server and network. If the commitment fails in a certain month, your account will be credited with a portion of the hosting fee.

Despite the occasional network connectivity issues, DigitalOcean has done a good job in uptime. You can expect a minimum of 99.9% uptime with them. Below are the statistics of our test server in the past 30 days.

DigitalOcean Uptime

DigitalOcean Technical Support Review 2.00 of 5

DigitalOcean offers support through a ticket system. When you have problems with your server or the network, you can open a support ticket and wait for the support team to get in touch with you. If you are lucky enough, you can receive a response within minutes. Sometimes getting a reply can also take a few hours.

For simple management issues, you'd better check the getting-started tutorials, FAQs or community first to find a solution, as the company has maintained a good documentation.

You should note that DigitalOcean does not offer a phone number or a live chat entry for technical support. Besides, since the cloud servers are built for developers, the provider is only responsible for infrastructure related issues and there is no support for applications, custom codes or security.

DigitalOcean Cloud Hosting Pricing 3.50 of 5

DigitalOcean has 9 pre-made cloud hosting plans with prices ranging from $5/mo to $640/mo. If you want a larger environment with more resources than the most expensive plan, you can also send a request to the sales team. Below is the pricing and resource information of the popular low-end plans.
  • $5/mo for 512 MB RAM, 1 CPU core, 20 GB storage & 1 TB bandwidth.
  • $10/mo for 1 GB RAM, 1 CPU core, 30 GB storage & 2 TB bandwidth.
  • $20/mo for 2 GB RAM, 2 CPU cores, 40 GB storage & 3 TB bandwidth.
  • $40/mo for 4 GB RAM, 2 CPU cores, 60 GB storage & 4 TB bandwidth.
For any plan, additional bandwidth can be purchased at 2 cents per GB. The payments can be processed via MasterCard, Visa, American Express, Discover or PayPal. Note that there are no free extras such as dedicated IP or domain name.

DigitalOcean Cloud Hosting Features 2.50 of 5

DigitalOcean offers a number of awesome features, but at the same time, some limitations remain. You can learn about the main pros and cons in below to see whether what you need has been already covered in DigitalOcean offerings.

  • Quick provisioning – DigitalOcean guarantees fast provisioning within 55 seconds. The facts are usually not that satisfying, but you can always get your server prepared within a few minutes.
  • Easy-to-use control panel – It comes with a user-friendly interface which allows you to resize the server, manage team accounts, and perform other tasks like DNS management and auto backups.
  • Simple API – You have access to a specially created API which offers you complete control over your virtual machine. Also, detailed documentation is available.
  • 1-click app installation – You can enjoy 1-click installation for 21 applications including LAMP, LEMP, WordPress, Django, Ruby on Rails and Docker.
  • IPv6 support – All of DigitalOcean cloud servers now support IPv6. You can enable the feature at any time without a reboot.
  • Using cloud servers requires a high level of skills. Cloud servers are good choices for developers, but if you are looking for a platform for an online business, they are not the right options. A managed VPS or dedicated server would be better.
  • Servers might be powered off accidentally by the provider. Many DigitalOcean users have complained about the unexpected power-off of their servers, and it seems that there is no official explanation for that issue. Powering-back takes hours to days.
  • Many resizing issues exist. DigitalOcean promises quick and easy server resizing, but the fact is that you can easily get stuck on the snapshot, reboot, or any other step. Sometimes, the whole process can be very slow and annoying.
  • No refund is offered. DigitalOcean does not offer any refund guarantee. You can terminate your account at any time, but there is simply no money given back to you.