As for many customers complain of poor technical support, we test the response time of three communication methods available in Bounceweb, including live chat, phone and email. Although Bounceweb guarantees 24x7x365 support and promises to settle a matter within 30 minutes, the test result comes short of what we expect.
We want to ask if there are any special offers available for the cPanel hosting via live chat, but no support is available in the daytime, even several hours later. The same is true of telephone. As thus, we can only get a help by sending a question via email. That is the most inefficient way to get an answer. After half an hour, we have not accepted any response to our request. As many customers said before, the 24x7 support of Bounceweb looks impressive but worthless.