I've been with bluehost for 4 months now. I left godaddy for their VERY slow servers and the inconsistent live chat that caused me much troubles. The uptime with my new host is 99.9%, and the live chat is responsive. I've used their phone support, and confirmed that this service is US based because the one on the other side knew what I was saying and how to help. i then want to leave a review for them. Thanks for the hard work.