Acenet Review, Rating & Secret Unveiled 2018

our editors
8 votes 2.00 of 5
Not Recommended
Acenet is a web hosting company established in 2003. Based in Dearborn, MI, the company uses a data center in Atlanta to serve customers all around the US.

To diversify the services and customer base, Acenet offers shared web hosting as well as other high-end services including cloud servers, dedicated servers and reseller hosting. A common thing among all the available hosting services is that their prices are far above the average.

In this Acenet review, we will concentrate on the analyses of the company's shared hosting only and present the truths about the performance, support, pricing, and more.

According to what we have known about Acenet, we do not recommend this web host because there are too many billing issues reported, and some other drawbacks also exist.
Editorial Review

Acenet Speed Review 3.50 of 5

Acenet has been offering fast hosting, and this is one of the few advantages of using this company's hosting services. Our recent monitoring shows that the server response time averages about 250ms only, which is quite excellent for shared hosting. Sometimes the server responses are even faster, taking less than 200ms.

We have already found two good reasons for the excellence which you can see below.
  • The shared servers Acenet uses feature quad processors and SSD fast storage.
  • Acenet gets rid of the cheapest network paths and partners with the top backbone providers including Savvis and Level(3) to provide the fastest possible paths for customers' data. Cisco equipment is also utilized for routing and switching.
Now, you can take a look at the following records.

Acenet Server Response Speed

Acenet Reliability Review 3.00 of 5

Acenet has done all it can to guarantee the uptime of its services. The power supply units and the network connectivity are fully redundant, and the cooling system is optimized. Theoretically, you don't have to worry about the stability of its servers and networks.

However, Acenet is not able to guarantee 99.9% uptime for each customer. In recent years, there have been increasing complaints about the downgrading of the service stability. Large downtimes lasting for hours are common to see, but fortunately, this is not the case for everyone. We are among the lucky ones that have not experienced too many downtimes in the past 30 days.

Acenet Uptime

Acenet Technical Support Review 2.50 of 5

Acenet offers technical support 24 hours a day and 7 days a week. However, the support is only available through the ticket system. When you have any question or problem, you can log into the billing area and open a ticket. Tickets are promised to be responded within 15 minutes, and in most cases, you can expect such a quick reply.

Still, there are some concerns about Acenet technical support.
  • Acenet does not provide a toll-free phone number or a live chat entry like many top web hosting providers do.
  • Sometimes the responses to tickets are extremely slow especially when the issue included in a ticket is about billing or refund.

Acenet Web Hosting Pricing & Features 2.00 of 5

Acenet claims to provide premium web hosting service backed by premium hardware. Maybe that is why the company offers a single web hosting plan and marks it with a high rate.

Currently, Acenet prices the web hosting plan at $13/mo. Instead of offering multiple billing cycles for customers to choose, the company only allows a 3-month term, which means you have no choice but to pay $39 before trying the plan. To be honest, the plan is not affordable at all as there are many hosting solutions priced at no more than $5/mo.

Of course, price is not the only factor you need to consider when evaluating a service. However, after reading the pros and cons of Acenet web hosting plan in below, you will see the plan is not cost-effective.


  • cPanel is available, and it is packed with Softaculous, a tool offering auto installation of over 300 scripts.
  • You can make a choice among PHP 5.2/5.3/5.4/5.5, and have access to all the common features including MySQL 5.5, Perl, Python, FastCGI, SSH, Cron Jobs, .htaccess and PHP.ini.
  • 1000 email accounts and 100 FTP accounts are included.


  • Priced at a high rate of $13/mo, the plan allows hosting a maximum of 10 websites only. Most hosting plans with the same pricing level support unlimited domains.
  • The plan includes 32 GB disk space and 320 GB monthly data transfer. And the number of sub-domains, parked domains and MySQL databases are limited to 100.
  • Some features like Ruby on Rails and PostgreSQL are not supported.
  • Website backups are not allowed to be stored on the server.
  • Since only one plan is offered, there is no upgrade option on the shared servers. The cheapest cloud server of Acenet costs $49.95/mo.
  • Though being expensive, the web hosting plan does not include any freebie like free domain or advertising credits.

Acenet Refund Guarantee & Billing Issues 1.00 of 5

Acenet guarantees 30-day refund, and it claims to issue full refunds to all first-time customers who cancel the web hosting plan within the guaranteed period. However, many users have said that asking for a refund from Acenet is rather hard. Usually, the company either refuses the refund requests or ignores the tickets.

Besides, Acenet has been accused much for the billing issues. Some users complained that they were still charged by the company after years of the service cancellation. If these complaints are true, you will be risking your money and credit card information when signing up with Acenet.

Risk-Free Web Hosting Recommendations 3.00 of 5

Acenet is reliable and fast, but the limited support, high cost and severe billing issues make it not a good choice. So we'd suggest you consider other web hosts if you are going to build a business site.

Below are some top providers with honest refund policies and high-performance services. You can check some details about them if there is a need.