1and1 Review, Rating & Secret Unveiled 2018

our editors
3 reviews 3.00 of 5
Not Recommended
1and1 is a large Internet company having 65,000 highly powerful web servers and Cisco routers serving for nearly a million of customers worldwide. The major business of 1and1 is domain registration service, and the dedicated server and managed e-commerce services are well acknowledged. However, based on many customers' feedback, the 1and1 web hosting is poor performance and lack of experienced technical support. Particularly, in the past 2 years, the number of websites hosted with 1and1 had dropped by 9%.

1and1 has released 3 shared hosting plans for Joomla users to choose the most proper one according to their needs and preference, which are named as Basic, Unlimited and Performance. Now, the company is offering a huge discount to promote the solutions, with which the prices are low to $0.99/year, $5.99/mo and $10.99/mo. However, the renewal prices are much higher, starting at $5.99/mo, $8.99/mo and $14.99/mo respectively.

In addition to the huge discount, the company provides 30 days full money back guarantee, which means if customers are not completely with the service they got, they are allowed to ask all their money back without any question.
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1and1 - Hosting Uptime Chart

1and1 - Hosting Review Chart

Editorial Review
3 User Reviews

1and1 Speed Review 2.00 of 5

To provide maximum performance for customers' websites, this company offers new CDN with PoPs distributed over 2 locations worldwide on different backbones. Through this infrastructure, the static data from the websites is stored on local networks, so that content requests can be served extremely quickly. According to our monitoring results, 1and1 hosting speed is not as fast as that offered BlueHost.

Based on our monitoring in the past 30 days, 1and1 server response time is 757ms on average, while that of BlueHost is 320ms.

1and1 Reliability Review 2.50 of 5

Thanks to the sophisticated infrastructure and geo-redundancy, 1and1 offers the highest reliability and security. Customers' data is stored simultaneously in 2 of their high performance data centers in 2 separate locations. If 1 data center fails, the system switches to the second, ensuring customers' data is always available. Furthermore, they also carry out daily backups of the entire infrastructure for maximum availability.

To test its uptime, we have set up a monitoring in the past 30 days, which shows that 1and1 has provided a really good uptime, approximately 99.95%.

1and1 Feature Review 3.00 of 5

On the market, 1and1 is one of the hosting companies that offer rich features to enable customers to run websites smoothly and stably. Each hosting plan this company provides comes with unlimited monthly data transfer and sufficient web space, FTP accounts, email addresses and hosted domains.

1and1 Technical Support Review 2.50 of 5

1and1 offers a high level of technical support powered by hundreds of highly experienced and professional support staffs through phone call and email, who are proficient in Drupal and on-site 24x7, so that they are able to provide instant and effective assistance for troubled customers to deal with any kind of hosting issue. In addition, in their online help center, technicians and engineers have worked out a pile of in-depth articles to teach customers how to resolve common issues independently.

However, this company doesn't offer live chat customer support service, without which non-native English speakers who can't communicate with the support staffs on phone fluently are unable to get quick help to solve the problems.

1and1 Review for Hosting WordPress, Drupal & Joomla 3.50 of 5

1and1 hosting has been proved to be 100% compatible with WordPress, Drupal & Joomla, and met all the requirements of hosting these software, including at least Megabytes disk space, Apache, PHP 5, and so on. Moreover, to ensure that customers can run websites very well, the company provides Drupal users with PHP 5.5 and MySQL 5 databases. Additionally, PHP memory_limit is set up to at least 0.3 GB.

In addition to meet the minimal requirements, 1and1 also adopts custom control panel developed by themselves, which is with a clear interface and many other highlights, making software users manage their accounts and websites easily. Moreover, a 1-click application installer is integrated with the control panel, which enables customers to avoid the fussy installation and install the application with a few clicks, in just 1 minute.
  • Chris from Orlando, Florida, United States
    submitted on Apr 21, 2015
    doesn't recommend web hosting

    Terrible! This is the 2nd multiple-hour downtime we've experienced in the last 6 months. Stay away from their hosting plans!

    The 6 of 8 readers like this 1and1 review!
  • Kira Samerson from Columbus, Ohio, United States
    submitted on Sep 16, 2013

    I researched many companies for the hosting part and came across BlueHost. I am very happy that I did. Setup was a breeze of polite, knowledgeable, English speaking staff members. Learning as I went along, I had my share of mistakes. BlueHost was there to help me out and get me back on track. Very happy with my decision.

    The 5 of 7 readers like this 1and1 review!
  • Cosmo from Grand Rapids, Michigan, United States
    submitted on Jul 26, 2013
    Neutral web hosting

    My experience with 1&1 hosting is not quite bad. The hosting uptime, features and price all make me happy, but the speed on hosting WordPress sites is not really good. I have disabled all the plug-ins, but my site also takes over 2 seconds to load the home page.

    The 5 of 8 readers like this 1and1 review!